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OTIF fines defence + service exception closure
01
Scans fine reports and service exceptions by customer/DC
02
Matches deliveries to carrier GPS logs / gate timestamps / warehouse events
03
Identifies defensible fines and builds dispute packs with evidence
04
Submits disputes in retailer portal and tracks outcomes
05
Groups repeats by root cause (forecast, capacity, stock, order changes)
06
Proposes corrective actions and tracks follow‑up
Definition of done ✓
Fine disputed or accepted
Evidence stored
Root cause recorded
Corrective action assigned
Win rate on disputed fines:
30–45%
Service stability:
fewer repeat incidents in the same lanes/SKUs (tracked by root cause)
Admin time saved:
~10–15 hours/week of matching + portal work
Fine register with disputed / won / lost / accepted
Evidence links per dispute
Root cause dashboard (what repeats, where, why)
Action log (what got fixed)
Rollout requirements
Fine reports + access to GPS/timestamp sources + retailer portal credentials
Root‑cause taxonomy (simple is fine)
Live in ~2–3 weeks for one customer
