Go back
Fresh purchasing and delivery chasing
01
Pulls inbound plan (deliveries due, quantities, supplier/carrier contacts)
02
Calls or messages suppliers/carriers to confirm ETA + quantities
03
Offers alternative slots within DC capacity rules
04
Updates ERP/TMS with confirmed ETA/slot changes
05
Escalates high‑risk deliveries (fresh/critical SKUs, repeated no‑shows)
06
Produces a daily inbound “confidence” report
Definition of done ✓
Confirmed ETA/slot captured
System updated
Exceptions escalated with context
Confirmed before cut‑off:
52% → 90%
Late/no‑show deliveries:
14% → 9%
Fresh waste reduction:
~3–5% on targeted lines (via earlier interventions)
Ops time saved:
~15 hours/week of manual chasing
Delivery list with confirmation status + call/message log
Slot changes made + evidence
Exception root causes (supplier, carrier, DC capacity)
Value estimate (time saved, waste avoided, service improvement)
Rollout requirements
Inbound schedule + contact list + DC slot rules
Escalation policy (what triggers a human)
Live in ~2 weeks for one DC
