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Goods availability recovery
01
Pulls OOS alerts + sales velocity by SKU/location
02
Checks stock across DC (distribution center) / stores, inbound POs, supplier constraints
03
Creates the order / transfer / task in the right system(s)
04
Pulls OOS alerts + sales velocity by SKU/location
05
Messages supplier / carrier / store when needed
06
Logs evidence and writes back status, timestamps, and what changed
Definition of done ✓
Action executed
System updated
Evidence attached
Confirmed before cut‑off:
52% → 90%
Late/no‑show deliveries:
14% → 9%
Fresh waste reduction:
~3–5% on targeted lines (via earlier interventions)
Cases opened / closed / still blocked (with reasons)
Verified write‑backs (POs created, transfers raised, tasks sent)
Value estimate (recovered sales, avoided waste, hours saved)
Exception list for humans (only the messy 10–20%)
Rollout requirements
Inbound schedule + contact list + DC slot rules
Escalation policy (what triggers a human)
Live in ~2 weeks for one DC


