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Comercio minorista
Urgent withdrawal & recall execution
Ideal para:
Store Operations
Quality & Compliance
Supply Chain
Risk & Legal
Resultado
Faster recall closure, complete compliance documentation, reduced liability exposure, fewer safety incidents from delayed removals.
Tipo de caso (unidad de trabajo)
Recall Confirmation Case = (1 case = 1 store/location confirmed removal via voice + system updated + evidence stored)
Lo que ofrece DUVO
Duvo triggers digital alerts, escalates to voice calls for non-responders, captures removal confirmation, and logs evidence - giving compliance teams real-time visibility instead of days of chasing.
01
Receives recall trigger (product ID, affected batches, severity level, affected locations)
02
Pushes digital alerts to all affected stores via portal, email, and SMS
03
Monitors confirmation responses against SLA threshold
04
Escalates to outbound voice calls (store manager) for non-responders - confirms removal, captures verbal confirmation
05
Updates recall management system with confirmation status, timestamps, and evidence
06
Generates real-time dashboard and escalates remaining non-compliant locations to regional management
Definición de finalización
Store confirmed removal (digital or voice)
Recall system updated with confirmation + timestamp
Evidence stored (call recording, transcript, confirmation ID)
Non-compliant locations escalated
Recall closure time:
Reduced from 3-5 days to under 24 hours
Confirmation coverage:
100% of affected locations confirmed (vs. 70-80% typical)
Manual effort:
Eliminated phone trees and email chasing
Audit readiness:
Complete documentation for every location
Recall event register: all locations, confirmation status, timestamps
Call logs + transcripts + verbal confirmation recordings
System write-backs verified (recall management / compliance system)
Escalation log for non-compliant locations with resolution notes
Requisitos de implementación
Acceso al sistema
Recall management system or product safety database; store contact list
Normativas
SLA thresholds by severity level; escalation paths; approved call scripts
Cronograma
Go live in 2-3 weeks
