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OTIF fines defence + service exception closure

Reduce the revenue lost to OTIF fines. Duvo automatically disputes invalid charges with real logistics data while fixing the root causes of repeat failures.

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Best for:

Customer Supply Chain

Logistics

Customer Directors

Outcome

Reduce the “tax on revenue” from OTIF fines and close service exceptions with root cause + follow‑up.

Case type (unit of work)

Service Exception Case = 1 delivery exception resolved + root cause logged (optional: fine disputed and tracked).

What DUVO delivers

DUVO matches what the retailer claims against what actually happened (timestamps, GPS, warehouse events), disputes defensible fines, and drives follow‑ups so repeats drop.

Best for:

Customer Supply Chain

Logistics

Customer Directors

Outcome

Reduce the “tax on revenue” from OTIF fines and close service exceptions with root cause + follow‑up.

Case type (unit of work)

Service Exception Case = 1 delivery exception resolved + root cause logged (optional: fine disputed and tracked).

What DUVO delivers

DUVO matches what the retailer claims against what actually happened (timestamps, GPS, warehouse events), disputes defensible fines, and drives follow‑ups so repeats drop.

Best for:

Customer Supply Chain

Logistics

Customer Directors

Outcome

Reduce the “tax on revenue” from OTIF fines and close service exceptions with root cause + follow‑up.

Case type (unit of work)

Service Exception Case = 1 delivery exception resolved + root cause logged (optional: fine disputed and tracked).

What DUVO delivers

DUVO matches what the retailer claims against what actually happened (timestamps, GPS, warehouse events), disputes defensible fines, and drives follow‑ups so repeats drop.

Solution

What DUVO executes (end‑to‑end)

01

Scans fine reports and service exceptions by customer/DC

02

Matches deliveries to carrier GPS logs / gate timestamps / warehouse events

03

Identifies defensible fines and builds dispute packs with evidence

04

Submits disputes in retailer portal and tracks outcomes

05

Groups repeats by root cause (forecast, capacity, stock, order changes)

06

Proposes corrective actions and tracks follow‑up

Definition of done ✓

Fine disputed or accepted

Evidence stored

Root cause recorded

Corrective action assigned

Example results (pilot‑level)

Our Solution

Win rate on disputed fines:

30–45%

Service stability:

fewer repeat incidents in the same lanes/SKUs (tracked by root cause)

Admin time saved:

~10–15 hours/week of matching + portal work

Proof pack (forwardable)

Fine register with disputed / won / lost / accepted

Evidence links per dispute

Root cause dashboard (what repeats, where, why)

Action log (what got fixed)

Rollout requirements

Fine reports + access to GPS/timestamp sources + retailer portal credentials

Root‑cause taxonomy (simple is fine)

Live in ~2–3 weeks for one customer

Sources

How this is proven

Fine register

Dispute packs

Portal outcome tracking

Evidence links + action log

Sources

How this is proven

Fine register

Dispute packs

Portal outcome tracking

Evidence links + action log

Sources

How this is proven

Fine register

Dispute packs

Portal outcome tracking

Evidence links + action log

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