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Retail

Goods availability recovery

Reduce out-of-stocks and achieve faster recovery. Duvo turns alerts into closed actions immediately to recover lost sales and stop firefighting.

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Best for:

Head of Supply Chain

Replenishment Lead

Category Director

Outcome

Fewer out‑of‑stocks, faster recovery, less firefighting.

Case type (unit of work)

OOS Recovery Case = 1 SKU‑location out‑of‑stock alert actioned and written back in the system (with evidence).

What DUVO delivers

DUVO turns out‑of‑stock alerts into closed work: replenish, transfer, substitute, or escalate - and updates your systems so the loop is actually closed.

Solution

What DUVO executes (end‑to‑end)

Pulls OOS alerts + sales velocity by SKU/location

02

Checks stock across DC (distribution center) / stores, inbound POs, supplier constraints

03

Creates the order / transfer / task in the right system(s)

04

Pulls OOS alerts + sales velocity by SKU/location

05

Messages supplier / carrier / store when needed

06

Logs evidence and writes back status, timestamps, and what changed

Definition of done

Action executed

System updated

Evidence attached

Typical results we see

Our Solution

OOS alerts actioned <24h:

38% → 84%

Recovered sales:

€70k/week on top 300 SKUs

Disponent time saved:

~25 hours/week

Forwardable proof pack example

Cases opened / closed / still blocked (with reasons)

Verified write‑backs (POs created, transfers raised, tasks sent)

Value estimate (recovered sales, avoided waste, hours saved)

Exception list for humans (only the messy 10–20%)

Rollout requirements

System access

SAP/ERP stock view, forecast data, and supplier/carrier contact lists

Rules

One set of replenishment thresholds, substitution logic, and escalation paths

Timeline

Live in ~2 weeks for one category or store cluster

See the value in your numbers

Explore other outcomes

E-com substitution & last-mile exceptions

Save more orders and increase customer satisfaction. Duvo handles substitution approvals and last-mile exceptions in real-time - escalating to voice when digital channels fail.

Best for:

Customer Experience

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Last-Mile Logistics

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E-com substitution & last-mile exceptions

Save more orders and increase customer satisfaction. Duvo handles substitution approvals and last-mile exceptions in real-time - escalating to voice when digital channels fail.

Best for:

Customer Experience

Fulfillment

Last-Mile Logistics

Learn more

Urgent withdrawal & recall execution

Faster compliance, fewer safety incidents, complete audit trails. Duvo triggers alerts across all channels and confirms removal with store managers via voice.

Best for:

Store Operations

Quality & Compliance

Supply Chain

Risk & Legal

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Urgent withdrawal & recall execution

Faster compliance, fewer safety incidents, complete audit trails. Duvo triggers alerts across all channels and confirms removal with store managers via voice.

Best for:

Store Operations

Quality & Compliance

Supply Chain

Risk & Legal

Learn more

Store stock check + transfer coordination

Fewer lost sales from understocked stores, fewer write-offs from overstocked ones. Duvo calls stores, confirms physical counts, creates compliant transfers, and logs evidence.

Best for:

Store Operations

Supply Chain

Replenishment

Learn more

Store stock check + transfer coordination

Fewer lost sales from understocked stores, fewer write-offs from overstocked ones. Duvo calls stores, confirms physical counts, creates compliant transfers, and logs evidence.

Best for:

Store Operations

Supply Chain

Replenishment

Learn more