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Retail

Store stock check + transfer coordination

Fewer lost sales from understocked stores, fewer write-offs from overstocked ones. Duvo calls stores, confirms physical counts, creates compliant transfers, and logs evidence.

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Best for:

Store Operations

Supply Chain

Replenishment

Outcome

Fewer lost sales in understocked locations, fewer write‑offs in overstocked ones, less central chasing.

Case type (unit of work)

Store Transfer Coordination Case = (1 case = 1 store stock check completed via voice + transfer agreed (or ruled out) + system updated with evidence

What DUVO delivers

When system stock is wrong or transfers require human agreement, work stops. Duvo’s voice agent calls stores with a short script, confirms physical stock, proposes a compliant transfer, and creates the transfer order - with audit evidence.

Best for:

Store Operations

Supply Chain

Replenishment

Outcome

Fewer lost sales in understocked locations, fewer write‑offs in overstocked ones, less central chasing.

Case type (unit of work)

Store Transfer Coordination Case = (1 case = 1 store stock check completed via voice + transfer agreed (or ruled out) + system updated with evidence

What DUVO delivers

Best for:

Store Operations

Supply Chain

Replenishment

Outcome

Fewer lost sales in understocked locations, fewer write‑offs in overstocked ones, less central chasing.

Case type (unit of work)

Store Transfer Coordination Case = (1 case = 1 store stock check completed via voice + transfer agreed (or ruled out) + system updated with evidence

What DUVO delivers

Solution

What DUVO executes (end‑to‑end)

Flags imbalance: understock vs overstock across stores/hubs (by SKU/location)

02

Builds a short call pack per store: SKUs, expected stock, urgency, and transfer options

03

Calls store contacts (voice agent) to confirm physical stock and constraints

04

Proposes transfer options within policy (distance, minimum volume, timing windows)

05

Confirms acceptance + timing, then creates transfer orders in the right system

06

Logs outcomes (incl. “stock mismatch”) and escalates repeated mismatches to ops

Definition of done

Stock confirmed

Transfer created (or rejected with reason)

System updated

Evidence stored (call outcome + transfer ID)

Definition of done

Stock confirmed

Transfer created (or rejected with reason)

System updated

Evidence stored (call outcome + transfer ID)

Definition of done

Stock confirmed

Transfer created (or rejected with reason)

System updated

Evidence stored (call outcome + transfer ID)

Typical results we see

Our Solution

Transfers executed:

More transfers completed (including long-tail SKUs that rarely get worked

Phantom stock loops:

Fewer back-and-forth cycles between central and stores

Central team time:

Meaningfully less time on manual store calls and coordination

Sell-through:

Better movement of overstock; fewer lost sales where stock is short

Forwardable proof pack example

Cases by status: proposed / confirmed / transferred / blocked (with reasons)

Call logs + transcripts per store

Transfer orders created + write‑back verification

Stock mismatch report (where system stock diverges from physical)

Rollout requirements

System access

Store contact list + calling rules (hours, languages, escalation); transfer order creation in ERP/WMS/store tool

Rules

Transfer policies (distance, urgency tiers, approval thresholds)

Timeline

Live in ~2–3 weeks for one region/cluster

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