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Retail

Urgent withdrawal & recall execution

Faster compliance, fewer safety incidents, complete audit trails. Duvo triggers alerts across all channels and confirms removal with store managers via voice.

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Best for:

Store Operations

Quality & Compliance

Supply Chain

Risk & Legal

Outcome

Faster recall closure, complete compliance documentation, reduced liability exposure, fewer safety incidents from delayed removals.

Case type (unit of work)

Recall Confirmation Case = (1 case = 1 store/location confirmed removal via voice + system updated + evidence stored)

What DUVO delivers

Duvo triggers digital alerts, escalates to voice calls for non-responders, captures removal confirmation, and logs evidence - giving compliance teams real-time visibility instead of days of chasing.

Solution

What DUVO executes (end‑to‑end)

Receives recall trigger (product ID, affected batches, severity level, affected locations)

02

Pushes digital alerts to all affected stores via portal, email, and SMS

03

Monitors confirmation responses against SLA threshold

04

Escalates to outbound voice calls (store manager) for non-responders - confirms removal, captures verbal confirmation

05

Updates recall management system with confirmation status, timestamps, and evidence

06

Generates real-time dashboard and escalates remaining non-compliant locations to regional management

Definition of done

Store confirmed removal (digital or voice)

Recall system updated with confirmation + timestamp

Evidence stored (call recording, transcript, confirmation ID)

Non-compliant locations escalated

Typical results we see

Our Solution

Recall closure time:

Reduced from 3-5 days to under 24 hours

Confirmation coverage:

100% of affected locations confirmed (vs. 70-80% typical)

Manual effort:

Eliminated phone trees and email chasing

Audit readiness:

Complete documentation for every location

Forwardable proof pack example

Recall event register: all locations, confirmation status, timestamps

Call logs + transcripts + verbal confirmation recordings

System write-backs verified (recall management / compliance system)

Escalation log for non-compliant locations with resolution notes

Rollout requirements

System access

Recall management system or product safety database; store contact list

Rules

SLA thresholds by severity level; escalation paths; approved call scripts

Timeline

Go live in 2-3 weeks

See the value in your numbers

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