Case Queue
Duvo Case Queue
Turn any stream of tasks into workflows.
Duvo Case Queue gives your assignments a structured way to receive, process, and resolve work items, with full visibility from start to finish.
Queue-based processing. Feed tasks in, let Duvo handle the rest.
Automatic dispatch. Agents process cases without manual intervention.
Built-in retry logic. Failed cases return to the queue automatically.
Full visibility. Track every case from pending to completed.
Problem
Problem
You can't scale what still runs on manual hand-offs.
You can't scale what still runs on manual hand-offs.
01
Scattered work
Tasks arrive from different channels - emails, tickets, internal requests.
There's no single place to capture, prioritize, or track them.
Things fall through the cracks because nobody owns the queue.
01
Scattered work
Tasks arrive from different channels - emails, tickets, internal requests.
There's no single place to capture, prioritize, or track them.
Things fall through the cracks because nobody owns the queue.
02
Manual routing
Someone has to decide what goes where, assign it, follow up, and re-assign when it fails.
Every hand-off is a delay.
Every delay compounds.
02
Manual routing
Someone has to decide what goes where, assign it, follow up, and re-assign when it fails.
Every hand-off is a delay.
Every delay compounds.
03
Zero visibility
Leadership asks "what's the status?" and nobody has a clear answer.
There's no throughput data, no failure tracking, and no way to spot bottlenecks before they become blockers.
03
Zero visibility
Leadership asks "what's the status?" and nobody has a clear answer.
There's no throughput data, no failure tracking, and no way to spot bottlenecks before they become blockers.
What Case Queue does
Cases go in.
Results come out.
You see every step.
Case Queue connects incoming tasks to the assignments that handle them. One queue, automatic dispatch, full traceability.
Push any task into the queue - an assignment picks it up, processes it, and reports the result.
Add cases via assignments
Set up agent triggers for automatic processing
Use the producer-consumer pattern for workflows
Add cases to the queue
Push work items into the queue from another assignment. Each case carries a title and the data your assignment needs to do its work.
Automatic dispatch via triggers
An agent trigger watches the queue. The moment a case lands, it dispatches the connected assignment to claim and process it.
Modular workflow design
A producer assignment creates cases; a consumer assignment processes them. Clean, composable, scalable.
What Case Queue does
Cases go in.
Results come out.
You see every step.
Case Queue connects incoming tasks to the assignments that handle them. One queue, automatic dispatch, full traceability.
Push any task into the queue - an assignment picks it up, processes it, and reports the result.
Add cases via assignments
Set up agent triggers for automatic processing
Use the producer-consumer pattern for workflows
Add cases to the queue
Push work items into the queue from another assignment. Each case carries a title and the data your assignment needs to do its work.
Automatic dispatch via triggers
An agent trigger watches the queue. The moment a case lands, it dispatches the connected assignment to claim and process it.
Modular workflow design
A producer assignment creates cases; a consumer assignment processes them. Clean, composable, scalable.
What you get
What you get
Everything you need to process work at scale
Everything you need to process work at scale
From intake to completion.
From intake to completion.
Queue-based task management
Structured process map (real, not theoretical)
Structured process map (real, not theoretical)
A single container for all pending work. Cases flow through the queue in order, claimed by assignments as capacity allows. No more scattered tasks or lost requests.
Automatic case dispatch
Agent triggers connect assignments to queues. Cases are claimed and processed the moment they arrive — set concurrency to control how many run in parallel.
Automatic case dispatch
Agent triggers connect assignments to queues. Cases are claimed and processed the moment they arrive — set concurrency to control how many run in parallel.
Automatic case dispatch
Agent triggers connect assignments to queues. Cases are claimed and processed the moment they arrive — set concurrency to control how many run in parallel.
Built-in failure handling
When a case fails, it returns to the queue with a Failed status and is available for retry. No silent failures, no lost work.
Built-in failure handling
When a case fails, it returns to the queue with a Failed status and is available for retry. No silent failures, no lost work.
Built-in failure handling
When a case fails, it returns to the queue with a Failed status and is available for retry. No silent failures, no lost work.
Human-in-the-loop support
When an assignment needs human input mid-case, it pauses and sends a notification to the Activity Inbox. The case stays claimed until the human responds.
Human-in-the-loop support
When an assignment needs human input mid-case, it pauses and sends a notification to the Activity Inbox. The case stays claimed until the human responds.
Human-in-the-loop support
When an assignment needs human input mid-case, it pauses and sends a notification to the Activity Inbox. The case stays claimed until the human responds.
Real-time case monitoring
Filter by status — Pending, Claimed, Completed, Failed. View case details, processing history, and queue-level stats for throughput and failure rates.
Real-time case monitoring
Filter by status — Pending, Claimed, Completed, Failed. View case details, processing history, and queue-level stats for throughput and failure rates.
Real-time case monitoring
Filter by status — Pending, Claimed, Completed, Failed. View case details, processing history, and queue-level stats for throughput and failure rates.
Why it matters
The point isn't another to-do.
The point is task done.
Why it matters
The point isn't another to-do.
The point is task done.
Why it matters
The point isn't another to-do.
The point is task done.
Shared inboxes
Manual assignment, manual follow-up. Work piles up. Things get missed. Nobody knows the real status until someone asks.
Shared inboxes
Manual assignment, manual follow-up. Work piles up. Things get missed. Nobody knows the real status until someone asks.
Shared inboxes
Manual assignment, manual follow-up. Work piles up. Things get missed. Nobody knows the real status until someone asks.
Why Case Queue
Work enters the queue, triggers dispatch assignments, cases are processed and tracked automatically. Failures retry.
Why Case Queue
Work enters the queue, triggers dispatch assignments, cases are processed and tracked automatically. Failures retry.
Why Case Queue
Work enters the queue, triggers dispatch assignments, cases are processed and tracked automatically. Failures retry.
Real results
From "who's handling this?" to "it's already done." You see throughput, catch failures early, and scale by adding concurrency — not headcount.
Real results
From "who's handling this?" to "it's already done." You see throughput, catch failures early, and scale by adding concurrency — not headcount.
Real results
From "who's handling this?" to "it's already done." You see throughput, catch failures early, and scale by adding concurrency — not headcount.
Try it yourself.
Run it with your team. Scale it across your org.
Let's talk. Describe your process. Let AI agents finish the work end-to-end. No technical skills. Just results.
Stop routing tasks. Start shipping results with Case Queue
Let's talk. Describe your process. Let AI agents finish the work end-to-end. No technical skills. Just results.
Stop routing tasks. Start shipping results with Case Queue
Let's talk. Describe your process. Let AI agents finish the work end-to-end. No technical skills. Just results.
From conversation to automation. In minutes.
Got any questions? Contact us.
friends@duvo.ai
Copied!
SOC 2 Type II
Certified
End-to-end encryption
ISO 27001 Certified
Copyrights © 2026. All rights reserved.
taskcrew Inc.
1111B S Governors Ave STE 28731 Dover, DE, 19904 US
Delaware C Corporation
SOC 2 Type II
Certified
End-to-end encryption
ISO 27001 Certified
Copyrights © 2026. All rights reserved.
taskcrew Inc.
1111B S Governors Ave STE 28731 Dover, DE, 19904 US
Delaware C Corporation
From conversation to automation. In minutes.
Got any questions? Contact us.
friends@duvo.ai
Copied!
From conversation to automation. In minutes.
Got any questions? Contact us.
friends@duvo.ai
Copied!
SOC 2 Type II
Certified
End-to-end encryption
ISO 27001 Certified
Copyrights © 2026. All rights reserved.
taskcrew Inc.
1111B S Governors Ave STE 28731 Dover, DE, 19904 US
Delaware C Corporation