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Retail

Supplier onboarding completion

Faster onboarding, fewer stalled vendors, fewer downstream invoice blocks. Duvo calls suppliers, collects missing details, and updates status - so teams stop chasing.

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Best for:

Vendor Management

Master Data

Compliance

Category Ops

Outcome

Faster supplier onboarding, fewer stalled vendors, fewer downstream invoice blocks.

Case type (unit of work)

Supplier Onboarding Completion Case = (1 case = 1 stalled supplier contacted via voice, missing items collected or re‑requested, and onboarding status updated with evidence)

What DUVO delivers

Most onboarding doesn’t fail on systems — it fails on follow‑ups. Duvo’s voice agent calls suppliers who stall, explains exactly what’s missing, captures simple details on the phone, and updates the onboarding workflow so teams stop chasing.

Solution

What DUVO executes (end‑to‑end)

Detects stalled onboarding cases (missing docs, missing banking, incomplete product data)

02

Pulls context: what’s missing, deadlines, consequences, and the next required action

03

Calls the supplier (voice agent) using a pre‑approved script (any language as needed)

04

Offers fast resolution paths: resend portal links, collect basic details verbally, request docs, confirm timelines

05

Logs call outcomes + transcript, schedules follow‑ups, and escalates after X failed attempts

06

Updates onboarding system / ERP tasks with status, timestamps, and what changed

Definition of done

Supplier contacted

Missing items progressed (collected or firmly scheduled)

Onboarding system updated

Evidence stored

Typical results we see

Our Solution

Onboarding cycle time:

20–30% faster onboarding cycle time

Manual chasing reduced by:

50–70% less manual chasing by vendor/master data teams

Completion rate:

Higher onboarding completion rate and fewer downstream blocks (invoice disputes, delayed listings)

Forwardable proof pack example

Onboarding pipeline: stuck / contacted / progressed / escalated

Call log + transcripts + outcomes (per supplier)

Missing‑item checklist completion (before/after)

Time saved estimate + exception list (only suppliers needing humans)

Rollout requirements

System access

Supplier list + contact numbers + preferred languages

Rules

Access to onboarding portal/workflow and any ERP task queues. Pre‑approved call scripts + escalation rules

Timeline

Go live in weeks (typically 2–3) for one supplier cohort

See the value in your numbers

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