inbound confirmations before cut-off
52% → 90%
Rohlik Group · Out-of-stock prevention
How Rohlik moved inbound confirmations from 52% to 90% and acted on every OOS signal.
See how Duvo helped Rohlik move inbound confirmations from 52% to 90%, act on 100% of OOS signals, and run availability workflows 24/7 across five markets.
Duvo
of OOS signals reviewed and acted on
100%
coverage across five Rohlik markets
24/7
The challenge
The shelf was running low before anyone had time to chase the supplier.
When a product is running low, the next sale depends on whether the inbound delivery is confirmed before warehouse cut-off. Rohlik had the signals, but they were scattered across SAP, warehouse systems, supplier emails, slot bookings, and stock data. Disponents could manually triage roughly 8 products per day per market, business hours only. Overnight, weekends, and long-tail supplier follow-up still left too many signals unresolved.
How Duvo improved the workflow
From signal to verified outcome.
Each step runs autonomously. Every action is logged, traceable, and reviewable.
01
Detects the Risk
Duvo reads stock, sales velocity, inbound delivery status, and supplier replies together so signals pointing to an empty shelf in the next 24 to 72 hours are surfaced immediately.
02
Confirms with Suppliers
The agent chases delivery confirmation before warehouse cut-off through the supplier channel already in use, moving inbound confirmations from 52% to 90%.
03
Adjusts the Plan
When a delivery is at risk, Duvo changes the order, moves the slot, substitutes from another warehouse, or escalates the exception with the reason already attached.
04
Closes the Loop
Every action is logged back to the new SKU state, so the next signal starts from what actually happened and disponents only see exceptions worth a human decision.
The difference
Before and after DUVO.
Before
- Signals scattered across delivery confirmations, supplier emails, slots, stock, and warehouse data
- Manual triage capped at roughly 8 products per day per market
- Business-hours-only follow-up created overnight and weekend backlog
- Decision and action split across disponents, suppliers, buyers, and warehouses
After Duvo
- Inbound confirmations before cut-off increased from 52% to 90%
- 100% of OOS signals are reviewed and acted on, with no manual cap
- The loop runs 24/7 across CZ, DE, AT, HU, and RO
- Supplier confirmation, order adjustment, slot changes, substitution, and escalation happen in one workflow
Systems involved
SAPWarehouse managementSupplier portalsSupplier emailSlot managementSnowflake
The difference Duvo makes
- Inbound delivery confirmations before cut-off moved from 52% to 90%
- 100% of OOS signals reviewed and acted on across five markets
- 24/7 coverage removed overnight and weekend backlog
- Zero handoffs from decision to action in the availability loop
- €10M–€27M annual revenue recapture modelled from grocery OOS benchmarks at Rohlik scale
- Configuration-driven rollout means peer markets can be added without rebuilding the workflow
Quote
“Every shortage signal now gets confirmed or resolved before cut-off, around the clock and across all five markets. Nothing slips through anymore.”