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Customer stories
Rohlik GroupOut-of-stock prevention

Rohlik lifted inbound confirmations from 52% to 90%.

Measured result with modelled impact

38pp

inbound confirmation lift, from 52% to 90% before cut-off

100%

of OOS signals reviewed and acted on

24/7

coverage across five Rohlik markets

0

handoffs from decision to action

The €10M–€27M revenue range is modelled from grocery out-of-stock benchmarks at Rohlik scale.

The shelf was running low before anyone had time to chase the supplier.

When a product is running low, the next sale depends on whether the inbound delivery is confirmed before warehouse cut-off.

Rohlik had the signals, but they were scattered across SAP, warehouse systems, supplier emails, slot bookings, and stock data.

Planners (Rohlik calls them disponents) could manually triage roughly 8 products per day per market, business hours only.

Overnight, weekends, and long-tail supplier follow-up still left too many signals unresolved.

Before

  • Signals scattered across delivery confirmations, supplier emails, slots, stock, and warehouse data
  • Manual triage capped at roughly 8 products per day per market
  • Business-hours-only follow-up created overnight and weekend backlog
  • Decision and action split across planners, suppliers, buyers, and warehouses

After Duvo

  • Inbound confirmations before cut-off increased from 52% to 90%
  • 100% of OOS signals are reviewed and acted on, with no manual cap
  • The loop runs 24/7 across CZ, DE, AT, HU, and RO
  • Supplier confirmation, order adjustment, slot changes, substitution, and escalation happen in one workflow

Every shortage signal now gets confirmed or resolved before cut-off, around the clock and across all five markets. Nothing slips through anymore.

Head of Supply Chain

Rohlik Group

The workflow from signal to outcome.

01

Detects the risk

Duvo reads stock, sales velocity, inbound delivery status, and supplier replies together so signals pointing to an empty shelf in the next 24 to 72 hours are surfaced immediately.

02

Confirms with suppliers

The agent chases delivery confirmation before warehouse cut-off through the supplier channel already in use, moving inbound confirmations from 52% to 90%.

03

Adjusts the plan

When a delivery is at risk, Duvo changes the order, moves the slot, substitutes from another warehouse, or escalates the exception with the reason already attached.

04

Closes the cycle

Every action is logged back to the new SKU state, so the next signal starts from what actually happened and planners only see exceptions worth a human decision.

Evidence status

Measured result with modelled impact

The 52% to 90% confirmation lift, 100% signal coverage, 24/7 coverage, and zero-handoff workflow are approved customer-material claims. The €10M–€27M revenue range is modelled from grocery out-of-stock benchmarks at Rohlik scale.

Systems involved

SAP, Warehouse management, Supplier portals, Supplier email, Slot management, Snowflake

Control points

  • Planners only receive exceptions that require a human decision, and every action is logged back to the SKU state.
  • Order, slot, substitution, or escalation changes retain the reason that triggered them.

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