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Invoice collections & cash recovery

Faster cash collection and lower AR ageing. Duvo calls overdue accounts, captures outcomes, and updates AR - humans handle only escalations.

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Best for:

Credit Control

Shared Services

Customer Finance

Outcome

Faster cash collection, lower AR ageing, fewer manual calls and inbox loops.

Case type (unit of work)

Collections Resolution Case = (1 case = 1 overdue invoice / query contacted and outcome logged + next step triggered, with AR write‑back)

What DUVO delivers

Duvo handles high‑volume, repeatable collections work: calls customers, captures promise‑to‑pay or dispute outcomes, sends documents, opens disputes where needed, and updates AR — so humans focus only on escalations.

Best for:

Credit Control

Shared Services

Customer Finance

Outcome

Faster cash collection, lower AR ageing, fewer manual calls and inbox loops.

Case type (unit of work)

Collections Resolution Case = (1 case = 1 overdue invoice / query contacted and outcome logged + next step triggered, with AR write‑back)

What DUVO delivers

Best for:

Credit Control

Shared Services

Customer Finance

Outcome

Faster cash collection, lower AR ageing, fewer manual calls and inbox loops.

Case type (unit of work)

Collections Resolution Case = (1 case = 1 overdue invoice / query contacted and outcome logged + next step triggered, with AR write‑back)

What DUVO delivers

Solution

What DUVO executes (end‑to‑end)

Pulls overdue invoices + context (amount, due date, terms, prior history)

02

Identifies the right contacts (customer master data / CRM / email threads)

03

Calls or messages using a pre‑approved script (language supported)

04

Captures outcome: will pay on X date / needs invoice copy / disputes deduction / needs escalation

05

Triggers follow‑ups (send invoice, open dispute workflow, schedule human call)

06

Updates AR system with outcome + next action; stores call log/transcript

Definition of done

Customer contact attempt completed

Outcome captured

Next step executed/scheduled

AR updated

Definition of done

Customer contact attempt completed

Outcome captured

Next step executed/scheduled

AR updated

Definition of done

Customer contact attempt completed

Outcome captured

Next step executed/scheduled

AR updated

Typical results we see

Our Solution

Manual calling effort:

down 50–70% for small/medium accounts (humans keep the complex/high‑risk ones)

Faster resolution

fewer “stuck” items because the next step is triggered immediately

Cleaner AR data:

structured reasons for non‑payment and disputes

Time saved:

typically 15–30 hours/week in shared services teams with high call volume

Forwardable proof pack example

Collections register (invoice list + status + next promised date)

Call/message log + transcripts

Dispute queue created + document sends tracked

Value summary (hours saved, ageing reduced, cash acceleration indicators)

Rollout requirements

System access

AR export or ERP access + customer contact list

Rules

Call scripts + escalation thresholds (what a human must handle)

Timeline

Go live in weeks (typically 2–3) for one region/customer segment

See the value in your numbers

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