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CPG
Invoice collections & cash recovery
Best for:
AR
Credit Control
Shared Services
Customer Finance
Outcome
Faster cash collection, lower AR ageing, fewer manual calls and inbox loops.
Case type (unit of work)
Collections Resolution Case = (1 case = 1 overdue invoice / query contacted and outcome logged + next step triggered, with AR write‑back)
What DUVO delivers
Duvo handles high‑volume, repeatable collections work: calls customers, captures promise‑to‑pay or dispute outcomes, sends documents, opens disputes where needed, and updates AR teams — so humans focus only on escalations.
01
Pulls overdue invoices + context (amount, due date, terms, prior history)
02
Identifies the right contacts (customer master data / CRM / email threads)
03
Calls or messages using a pre‑approved script (language supported)
04
Captures outcome: will pay on X date / needs invoice copy / disputes deduction / needs escalation
05
Triggers follow‑ups (send invoice, open dispute workflow, schedule human call)
06
Updates AR system with outcome + next action; stores call log/transcript
Definition of done
Customer contact attempt completed
Outcome captured
Next step executed/scheduled
AR updated
Manual calling effort:
down 50–70% for small/medium accounts (humans keep the complex/high‑risk ones)
Faster resolution
fewer “stuck” items because the next step is triggered immediately
Cleaner AR data:
structured reasons for non‑payment and disputes
Time saved:
typically 15–30 hours/week in shared services teams with high call volume
Collections register (invoice list + status + next promised date)
Call/message log + transcripts
Dispute queue created + document sends tracked
Value summary (hours saved, ageing reduced, cash acceleration indicators)
Rollout requirements
System access
AR export or ERP access + customer contact list
Rules
Call scripts + escalation thresholds (what a human must handle)
Timeline
Go live in weeks (typically 2–3) for one region/customer segment
