Go back

CPG

Delivery appointment confirmation + exception prevention

Reduce refused deliveries and last-minute surprises. Duvo confirms appointments via voice, updates TMS/ERP, and escalates only true exceptions.

Request a 20-min demo

Best for:

Customer Supply Chain

Logistics

Customer Service

3PL Management

Outcome

Fewer refused deliveries and last‑minute surprises, stronger OTIF performance, fewer avoidable penalties.

Case type (unit of work)

Delivery Appointment Confirmation Case = (1 case = 1 delivery appointment confirmed/rescheduled via voice + system updated + evidence stored)

What DUVO delivers

A lot of OTIF pain is preventable - but only if someone calls. Duvo’s voice agent proactively confirms delivery appointments with carriers and customer DCs, resolves simple constraints early, updates TMS/ERP, and escalates only true exceptions.

Solution

What DUVO executes (end‑to‑end)

Pulls upcoming delivery plan (shipments, required delivery windows, priority lanes/customers)

02

Collects context: ASNs, pallet counts, carrier reference numbers, retailer requirements

03

Calls carrier / 3PL and/or retailer receiving (voice agent) to confirm appointment, ETA, and constraints

04

Negotiates alternative slots within pre‑set rules (where allowed) and confirms acceptance

05

Updates TMS/ERP (appointment time, ETA, references) and sends confirmations to stakeholders

06

Flags high‑risk deliveries (repeated no‑shows, critical customers, capacity issues) and escalates with context

Definition of done

Appointment confirmed (or rescheduled)

TMS/ERP updated

Evidence stored (call outcome + reference IDs)

Exceptions escalated

Typical results we see

Our Solution

Confirmation rate

Higher “appointment confirmed before cut‑off” rate

Refused deliveries:

Fewer caused by missing appointment/ASN mismatches

Manual calling:

Less reactive firefighting near delivery day

Root-cause visibility:

Better (carrier vs customer DC vs documentation)

Forwardable proof pack example

Shipment/appointment register: confirmed / rescheduled / at risk (with reasons)

Call logs + transcripts + reference IDs

TMS/ERP write‑backs verified

Root‑cause summary and action log for repeat issues

Rollout requirements

System access

Access to shipment plan (TMS/ERP export is enough to start)

Rules

Carrier + customer DC contact lists and calling rules. Appointment policies and escalation thresholds

Timeline

Go live in weeks (typically 2–3) for one customer/region

See the value in your numbers

Explore other outcomes

New product listing & launch compliance

Get products to shelf faster with fewer launch delays. Duvo monitors retailer portals, identifies data gaps blocking listings, and escalates to voice calls to Category Admins to unblock.

Best for:

Trade Marketing

Commercial Ops

Category Management

Learn more

New product listing & launch compliance

Get products to shelf faster with fewer launch delays. Duvo monitors retailer portals, identifies data gaps blocking listings, and escalates to voice calls to Category Admins to unblock.

Best for:

Trade Marketing

Commercial Ops

Category Management

Learn more

Deductions clarification calls

Resolve deductions faster and stop write-offs on the long tail. Duvo calls retailer AP, confirms what's needed, triggers next steps, and updates AR with evidence.

Best for:

Commercial Finance

Shared Services

Customer Teams

Learn more

Deductions clarification calls

Resolve deductions faster and stop write-offs on the long tail. Duvo calls retailer AP, confirms what's needed, triggers next steps, and updates AR with evidence.

Best for:

Commercial Finance

Shared Services

Customer Teams

Learn more

Supplier invoice dispute clarification

Shorter dispute cycles and higher recovery of overcharges. Duvo calls suppliers with exact discrepancies, captures commitments, and updates ERP.

Best for:

Shared Services

Commercial Finance

Learn more

Supplier invoice dispute clarification