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Deductions clarification calls
01
Ingests deductions/short‑pays and pre‑classifies likely reason (pricing, promo, shortage, damages, admin fee)
02
Pulls context: invoice, delivery, contract terms, promo details, prior history
03
Calls retailer AP/disputes contact (voice agent) with a structured script and exact case details
04
Confirms: reason code, what proof is needed, where to submit, and deadlines
05
Triggers next step immediately: sends invoice copy, submits proof, opens dispute, or logs acceptance
06
Updates ERP/AR: status, next promised action date, call transcript, and evidence links
Resolution speed:
Faster on small/medium deductions (less ageing)
Long-tail recovery:
Higher because follow-ups become consistent
Manual loops reduced:
Major reduction in "who do I contact / what do they need?" work
Dispute data quality:
Cleaner dispute data: structured reason codes and commitments
Deductions register: contacted / clarified / disputed / accepted / closed
Call logs + transcripts + retailer commitments (what, by when)
Submission log (what was sent, where)
AR write‑back verification + ageing movement summary
Rollout requirements
System access
Deduction feed + access to AR/ERP notes/status fields
Rules
Retailer contact list (AP/disputes) + approved scripts + escalation rules. Proof sources (POD, shipment docs, promo agreements)
Timeline
Go live in weeks (typically 2–3) for one retailer/region
