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CPG
Deductions clarification calls
Best for:
AR
Commercial Finance
Shared Services
Customer Teams
Outcome
Faster deductions resolution, fewer write‑offs in the long tail, cleaner AR reason codes.
Case type (unit of work)
Deduction Clarification Call Case = (1 case = 1 deduction contacted via voice + reason confirmed + next action executed and logged in AR)
What DUVO delivers
Deductions get stuck because nobody can reach the right person or confirm what the retailer needs. Duvo’s voice agent calls retailer AP/disputes contacts, confirms the reason and required proof, triggers the right next step, and updates AR so nothing “dies in email.”
01
Ingests deductions/short‑pays and pre‑classifies likely reason (pricing, promo, shortage, damages, admin fee)
02
Pulls context: invoice, delivery, contract terms, promo details, prior history
03
Calls retailer AP/disputes contact (voice agent) with a structured script and exact case details
04
Confirms: reason code, what proof is needed, where to submit, and deadlines
05
Triggers next step immediately: sends invoice copy, submits proof, opens dispute, or logs acceptance
06
Updates ERP/AR: status, next promised action date, call transcript, and evidence links
Definition of done
Retailer contacted + deduction reason confirmed
Deduction reason confirmed + system updated
Next step executed/scheduled
AR updated with evidence.
Resolution speed:
Faster on small/medium deductions (less ageing)
Long-tail recovery:
Higher because follow-ups become consistent
Manual loops reduced:
Major reduction in "who do I contact / what do they need?" work
Dispute data quality:
Cleaner dispute data: structured reason codes and commitments
Deductions register: contacted / clarified / disputed / accepted / closed
Call logs + transcripts + retailer commitments (what, by when)
Submission log (what was sent, where)
AR write‑back verification + ageing movement summary
Rollout requirements
System access
Deduction feed + access to AR/ERP notes/status fields
Rules
Retailer contact list (AP/disputes) + approved scripts + escalation rules. Proof sources (POD, shipment docs, promo agreements)
Timeline
Go live in weeks (typically 2–3) for one retailer/region
