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CPG
Deductions and short‑pay recovery
Best for:
Accounts Receivable
Commercial Finance
Shared Services
Outcome
Recover cash at scale instead of writing off “small” deductions because nobody has time to find the proof.
Case type (unit of work)
Deduction Dispute Case = 1 deduction packaged + submitted (or write‑off decision logged) + outcome tracked, with evidence stored.
What DUVO delivers
DUVO finds the proof, builds the dispute pack, submits it, and tracks it to closure - so the long tail gets worked consistently.
01
Ingests deductions (ERP, remittance advice, retailer portals)
02
Pulls invoice, delivery, and contract context
03
Retrieves proof (PODs, carrier docs, execution evidence)
04
Validates quantities/terms and classifies valid vs invalidOOS alerts + sales velocity by SKU/location
05
Generates and submits dispute pack (forms + evidence)
06
Tracks status until closure and writes back to ERP
Definition of done
Dispute submitted (or write‑off decision logged)
Evidence stored
ERP updated
Recovery uplift:
+30–45% vs baseline (because the long tail gets worked)
Total cash recovered:
~$0.9M in 8 weeks (mid‑size region)
Manual effort removed:
~70–90% of document retrieval and pack building
Deductions processed by type and value band (including long tail)
Win/loss rates and reasons
Cash recovered / prevented write‑offs
Audit trail per dispute (what was pulled, what was sent)
Rollout requirements
System access
ERP deduction feeds, remittance/portal data, proof sources (carrier portals, POD doc stores)
Rules
Dispute thresholds and classification logic (valid vs. invalid, dispute vs. write-off)
Timeline
Live in ~2–3 weeks for one customer or market
