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CPG
Supplier invoice dispute clarification
Best for:
AP
Shared Services
Commercial Finance
Outcome
Shorter dispute cycles, fewer blocked invoices, higher recovery of overcharges, less back‑and‑forth.
Case type (unit of work)
Supplier InvoiDispute Resolution Case = (1 case = 1 invoice discrepancy clarified with supplier and agreed next step recorded + system updated)
What DUVO delivers
Duvo resolves routine AP disputes by calling suppliers with the exact discrepancy, capturing whether a credit note/corrected invoice is coming, updating ERP status, and escalating only when the supplier contests or stalls.
01
Ingests blocked invoices and mismatch reasons (price, quantity, missing credit note, duplicate)
02
Pulls context (PO, GRN, contract/price list, history)
03
Calls supplier AP contact with structured dispute details
04
Captures agreement: credit note issued / corrected invoice resent / supplier contests (with reason)
05
Updates dispute record + ERP status and sets expected dates/reference numbers
06
Escalates if unresolved after X attempts; logs evidence/transcripts
Definition of done
Resolution path confirmed
ERP/dispute status updated
Evidence stored (who agreed to what, by when)
Resolution time:
down 30–60% on routine disputes
Manual back‑and‑forth
down 50–70% (less email chasing)
Better recovery:
more overcharges corrected because fewer cases get dropped
Dispute register (open/closed, reason codes, ageing)
Call logs + transcripts + supplier commitments (dates/ref IDs)
ERP write‑back verification
Value summary (blocked invoice reduction, overcharge recovery, time saved)
Rollout requirements
System access
ERP/AP worklist export + supplier contact list
Rules
Dispute taxonomy + escalation rules
Timeline
Go live in weeks (typically 2–3) for one AP team/supplier group
