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Supplier invoice dispute clarification

Shorter dispute cycles and higher recovery of overcharges. Duvo calls suppliers with exact discrepancies, captures commitments, and updates ERP.

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Best for:

Shared Services

Commercial Finance

Outcome

Shorter dispute cycles, fewer blocked invoices, higher recovery of overcharges, less back‑and‑forth.

Case type (unit of work)

Supplier InvoiDispute Resolution Case = (1 case = 1 invoice discrepancy clarified with supplier and agreed next step recorded + system updated)

What DUVO delivers

Duvo resolves routine AP disputes by calling suppliers with the exact discrepancy, capturing whether a credit note/corrected invoice is coming, updating ERP status, and escalating only when the supplier contests or stalls.

Best for:

Shared Services

Commercial Finance

Outcome

Shorter dispute cycles, fewer blocked invoices, higher recovery of overcharges, less back‑and‑forth.

Case type (unit of work)

Supplier InvoiDispute Resolution Case = (1 case = 1 invoice discrepancy clarified with supplier and agreed next step recorded + system updated)

What DUVO delivers

Best for:

Shared Services

Commercial Finance

Outcome

Shorter dispute cycles, fewer blocked invoices, higher recovery of overcharges, less back‑and‑forth.

Case type (unit of work)

Supplier InvoiDispute Resolution Case = (1 case = 1 invoice discrepancy clarified with supplier and agreed next step recorded + system updated)

What DUVO delivers

Solution

What DUVO executes (end‑to‑end)

Ingests blocked invoices and mismatch reasons (price, quantity, missing credit note, duplicate)

02

Pulls context (PO, GRN, contract/price list, history)

03

Calls supplier AP contact with structured dispute details

04

Captures agreement: credit note issued / corrected invoice resent / supplier contests (with reason)

05

Updates dispute record + ERP status and sets expected dates/reference numbers

06

Escalates if unresolved after X attempts; logs evidence/transcripts

Definition of done

Resolution path confirmed

ERP/dispute status updated

Evidence stored (who agreed to what, by when)

Definition of done

Resolution path confirmed

ERP/dispute status updated

Evidence stored (who agreed to what, by when)

Definition of done

Resolution path confirmed

ERP/dispute status updated

Evidence stored (who agreed to what, by when)

Typical results we see

Our Solution

Resolution time:

down 30–60% on routine disputes

Manual back‑and‑forth

down 50–70% (less email chasing)

Better recovery:

more overcharges corrected because fewer cases get dropped

Forwardable proof pack example

Dispute register (open/closed, reason codes, ageing)

Call logs + transcripts + supplier commitments (dates/ref IDs)

ERP write‑back verification

Value summary (blocked invoice reduction, overcharge recovery, time saved)

Rollout requirements

System access

ERP/AP worklist export + supplier contact list

Rules

Dispute taxonomy + escalation rules

Timeline

Go live in weeks (typically 2–3) for one AP team/supplier group

See the value in your numbers

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