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CPG
OTIF fines defence + service exception closure
Best for:
Customer Supply Chain
Logistics
Customer Directors
Outcome
Reduce the “tax on revenue” from OTIF fines and close service exceptions with root cause + follow‑up.
Case type (unit of work)
Service Exception Case = 1 delivery exception resolved + root cause logged (optional: fine disputed and tracked).
What DUVO delivers
DUVO matches what the retailer claims against what actually happened (timestamps, GPS, warehouse events), disputes defensible fines, and drives follow‑ups so repeats drop.
01
Scans fine reports and service exceptions by customer/DC
02
Matches deliveries to carrier GPS logs / gate timestamps / warehouse events
03
Identifies defensible fines and builds dispute packs with evidence
04
Submits disputes in retailer portal and tracks outcomes
05
Groups repeats by root cause (forecast, capacity, stock, order changes)
06
Proposes corrective actions and tracks follow‑up
Definition of done
Fine disputed or accepted
Evidence stored
Root cause recorded
Corrective action assigned
Win rate on disputed fines:
30–45%
Service stability:
fewer repeat incidents in the same lanes/SKUs (tracked by root cause)
Admin time saved:
~10–15 hours/week of matching + portal work
Fine register with disputed / won / lost / accepted
Evidence links per dispute
Root cause dashboard (what repeats, where, why)
Action log (what got fixed)
Rollout requirements
System access
Retailer fine reports, GPS/timestamp sources, warehouse event logs, retailer portal credentials
Rules
Root-cause taxonomy (even a simple one works) and dispute eligibility criteria
Timeline
Live in ~2–3 weeks for one customer
