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Check site access and equipment before the technician sets off

A booked installation can still fail at the door: no building access arranged, no site contact, or the wrong router reserved for the job. Duvo checks each visit's prerequisites before the appointment and prepares what is missing for the dispatch coordinator.

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Field service readiness

Dispatch decision needed

Visit FV-201

Visit
Unconfirmed
Missing prerequisite
Site-access confirmation
Owner
Dispatch coordinator

The appointment is booked, but the site-access record has no confirmation from the premises contact.

Next action

Request access confirmation: route the approved request to the site coordinator; the visit is not released.

Refer to dispatch: hand the access gap to the scheduling team for its decision; no appointment or network state changes.

Coordinator approves each request

Prerequisite requests and scheduling handoffs are routed only after the dispatch coordinator approves them.

View the wider product queue

Field service readiness

Field visits checked for access, equipment and permissions before dispatch.

Adds cases
Field job pack
Processes cases
Field service readiness
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Visit prerequisite
Scope
Decision
Exceptions
Next action
Visit FV-201
Needs Input
Access unconfirmed
Business premises
Request site confirmation
1
Visit FV-202
In Progress
Reserved router differs from order
Router replacement
Check reservation
0
Visit FV-203
Completed
Prerequisites confirmed
Circuit install
Handoff recorded
0
Visit FV-204
Pending
Job address conflicts
Site relocation
Confirm job address
1
Visit FV-205
Postponed
Landlord permission awaited
New cabling
Await coordinator
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Visit prerequisite

    Visit prerequisite is visible before the action

    The missing access confirmation shows before dispatch chooses the follow-up.

From booked visit to a checked job pack

A visit is booked in the scheduling system, but readiness depends on records held elsewhere: the building manager's access approval, a named contact on site, a wayleave or landlord permission for new cabling, and the equipment reserved in the warehouse system. When one of those is missing, the technician arrives, cannot complete the job and the visit has to be rebooked. Dispatch usually learns about the gap on the day, because nobody has checked every job pack against every prerequisite in advance.

  1. 0101

    Collect the visit prerequisites

    Duvo links the job pack, the appointment, site access notes and the equipment reservation by job and site reference.

  2. 0202

    Check each prerequisite

    Access confirmation, the site contact, any required permissions and the reserved equipment are checked against your prerequisite list and the order. Each gap is prepared as a request to the person who can close it.

  3. 0303

    Your team decides

    Approve the follow-up

    The dispatch coordinator approves each request, or hands the gap to scheduling for a decision on the visit.

  4. 0404

    Track confirmations

    Duvo routes the approved requests and attaches each confirmation to the job pack. Only dispatch marks the visit ready.

Job packs matched to access and equipment records

Systems and control details

Appointments and job packs come from workforce management or scheduling, reservations from the warehouse or inventory system. Access approvals are often only in site notes or emails with building management, and Duvo reads those too.

Field job packs, Appointment schedule, Site access records, Equipment reservations, Customer site contacts

  • Coordinator approves each request

    Prerequisite requests and scheduling handoffs are routed only after the dispatch coordinator approves them.

  • No dispatch or network action

    Duvo does not release or reschedule visits, provision or disconnect services, or change network configuration.

  • Every confirmation recorded

    The source, time and owner of each access and equipment confirmation stay on the job pack. A reply alone does not mark the visit ready.

What teams ask about Field service readiness

  • Which prerequisites does Duvo check before a visit?

    The ones on your dispatch checklist, typically site access, a named site contact, any required permissions and the reserved equipment. The list is set with your dispatch team.

  • What happens if the reserved equipment does not match the order?

    The mismatch is flagged on the job pack, and once dispatch approves, a check request goes to the warehouse or order owner. Duvo does not release or move the visit.

  • Can Duvo contact the customer's site contact directly?

    Only through the channels and wording your team approves, and only after the dispatch coordinator approves the request.

  • Can we check it against visits that have already happened?

    Take a recent set of visits, including some that failed on site. Duvo checks their job packs, and you compare the gaps it finds with the reasons your technicians recorded.

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