Processes for your industry

• Industrial and manufacturing

  Start with an invoice review or a process that crosses purchasing, plant operations and finance. Agree the records, approvals and result before expanding the scope.

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• Retail and ecommerce

  Review invoices, resolve stock risks and connect the supplier’s records with the people who approve payment or replenishment.

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• CPG and consumer brands

  From the brand’s side of the relationship, a short payment needs a clear reason, a recoverable amount and an owner before the dispute window closes.

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• Healthcare and life sciences

  Scope a non-clinical finance or procurement process, with explicit data boundaries and the organisation’s approval requirements.

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• Financial services

  Explore proposed workflows for customer onboarding, payment investigations, insurer operations and financial reconciliation. Your team approves the decisions; Duvo would carry out the agreed follow-up and record the result.

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• Telecom

  Start with a supplier invoice or administrative exception that crosses procurement, finance and operations, with service-impacting decisions kept under your control.

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Find a process by function

Consumer technology companies, logistics providers and 3PLs can start here, or discuss an unlisted process.

• Finance

  Review payables, reconcile balances and keep payment decisions with the authorised owner. Consumer technology teams can scope subscription billing reconciliation; 3PL finance teams can scope customer billing against warehouse service records.

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• Procurement

  Check supplier records, purchase approvals and billed terms before exceptions reach payment.

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• Supply chain and operations

  Resolve stock, delivery and supplier exceptions. Logistics providers and 3PLs can scope service handoffs and proof-of-delivery administration; provider billing and transport operations need their own agreed scope.

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• Customer operations

  Bring the facts behind an order, complaint or refund to the responsible person. Consumer technology teams can start by mapping subscription support and refund approvals without assuming a physical inventory process.

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• Transformation and IT

  Capture the process across people and systems, then agree an improvement plan or SAP migration handoff. Discovery can stand alone without an automation commitment.

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