Skip to content

Check contractor charges against the service the plant received

A contractor’s call-out fee or replacement part may have no matching service record. Duvo would compare the invoice with agreed rates and the signed job sheet, then prepare disputed charges for plant finance.

Get a demo

Proposed application

Proposed comparison of plant contractor invoices, agreed rates and service confirmations. Plant sign-off and AP authorisation remain with the named owners; live access is scoped separately.

Plant service invoice review · Illustrative

AP decision needed

PS-104 · Weekend repair

Charge status
Unsupported
Agreement
Fee requires emergency request
Evidence
Job sheet has no request reference

The repair is confirmed, but the emergency request required for the additional call-out fee is missing.

Next action

Request fee evidence: prepare the approved supplier query and retain the fee for AP review under the existing payment policy.

Accept fee: record AP's reason and supporting evidence; invoice release follows the agreed AP process.

Approve each disputed invoice treatment

AP would authorise release or correction using the plant's service confirmation. Duvo would not infer completion from an invoice alone.

Illustrative workflow example
View the wider product queue

Plant service invoice review · Illustrative

Proposed contractor-charge review with synthetic plant service records.

Adds cases
Service invoices
Processes cases
Charge comparison
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Finding
Scope
Decision
Exceptions
Next action
PS-104 · Weekend repair
Needs Input
Call-out support missing
Press hall
Request fee evidence
1
PS-105 · Motor overhaul
In Progress
Travel rate mismatch
Assembly
Prepare query
0
PS-106 · Pump inspection
Completed
Service sheet matched
Utilities
Decision recorded
0
PS-107 · Conveyor repair
Pending
Parts receipt missing
Packing
Obtain receipt
1
PS-108 · Compressor visit
Postponed
Completion disputed
Plant services
Await plant response
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Finding

    Finding is visible before the action

    The billed fee remains unresolved until the agreement and plant service evidence support a treatment.

Illustrative workflow example

Resolve the disputed service line before release

The maintenance team knows whether a repair was completed, while AP holds the invoice and purchasing holds the agreed rate. A missing job sheet leaves AP unable to distinguish an unsupported charge from an invoice error. Re-entering the same query in email and ERP can leave the invoice unresolved as the payment run approaches.

  1. 01Collect

    Match the invoice to the service order

    Duvo would read the contractor invoice, purchase order, rate schedule, work-order reference and signed service sheet from an agreed file sample.

  2. 02Compare

    Check labour, fees and supplied parts

    Duvo would compare billed hours and fee conditions with the agreed schedule, preserving missing evidence as an unresolved question rather than declaring an overcharge.

  3. 03Prepare

    Assemble the charge needing a decision

    Duvo would attach the maintenance team's recorded service confirmation and prepare an invoice query showing the billed line, applicable term and missing support.

  4. 04Approve

    Your team decides

    Approve the invoice treatment

    The authorised AP owner would use the plant's service confirmation to approve release, request a correction or retain the invoice for review under the existing payment policy.

  5. 05Record

    Carry the decision into the invoice record

    Within agreed permissions, Duvo would record the decision and attach the approved query or correction request. A disputed amount would remain unresolved until the supplier response and AP record agree.

Bring contractor billing and plant service records together

Systems and control details

Start with exports and service documents for one plant. ERP posting, contractor communication and maintenance-system access would each need an agreed execution scope.

AP invoice export, Purchase orders, Contractor rate schedules, Maintenance work orders, Signed service sheets

  • Use the agreed charge rules

    Rate dates, call-out conditions and required service evidence would be defined for the selected contractor agreements.

  • Approve each disputed invoice treatment

    AP would authorise release or correction using the plant's service confirmation. Duvo would not infer completion from an invoice alone.

  • Retain the original billed line

    The invoice, comparison, plant confirmation, decision and supplier response would stay linked without overwriting the original charge.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Plant service invoice review

  • When does Plant service invoice review run?

    A contractor invoice reaches AP with labour, call-out or parts charges that do not match the service order.

  • Who owns Plant service invoice review?

    Plant controller, maintenance purchasing, accounts payable

Related processes