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Get missing supplier evidence to the review owner

Missing supplier evidence can leave a third-party review incomplete at its due date. Duvo would identify document gaps and prepare requests to the named owners.

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Proposed application

The proposed workflow coordinates evidence only. Supplier acceptance, compliance conclusions, outsourcing decisions and contract changes stay with the institution’s authorised teams.

Third-party review coordination · Illustrative

Illustrative review

Review TP-801 · Synthetic

Evidence
Report absent
Service
Document hosting
Owner
Third-party oversight

The inventory lists an assurance report, but the repository has only a prior review checklist.

Next action

Request report: route the approved evidence request to the supplier relationship owner; no supplier acceptance is recorded.

Hand over with gap: send the incomplete pack to the authorised reviewer with the missing item retained; risk acceptance remains undecided.

Oversight owner approval

The third-party oversight owner approves the evidence requests or review-pack handoff before they are routed.

Illustrative workflow example
View the wider product queue

Third-party review coordination · Illustrative

Proposed workflow using synthetic records.

Adds cases
Third-party register
Processes cases
Third-party review coordination
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Review gap
Scope
Decision
Exceptions
Next action
Review TP-801
Needs Input
Assurance report absent
Document hosting
Request report
1
Review TP-802
In Progress
Service scope differs
Contact centre
Confirm document scope
0
Review TP-803
Completed
Pack handed over
Print supplier
Handoff recorded
0
Review TP-804
Pending
Evidence date outside rule
Archive service
Request current version
1
Review TP-805
Postponed
Owner response pending
Payment support vendor
Await evidence owner
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Review gap

    Review gap is visible before the action

    The proposed review would surface the missing document and covered service before the owner chooses the evidence request.

Illustrative workflow example

From supplier document gaps to the oversight review

Supplier questionnaires, service inventories and review documents can sit with different owners. A review may reach its due date without clarity on which evidence is still missing or who should supply it.

  1. 0101

    Build the evidence inventory

    Duvo would link the supplier record, service inventory, review checklist and submitted documents to the review reference and due date.

  2. 0202

    Identify the document gaps

    Duvo would flag absent items, mismatched service scope and dates outside the checklist’s validity rules, then draft requests to named evidence owners.

  3. 0303

    Your team decides

    Approve the review handoff

    The third-party oversight owner would approve the evidence requests or pack handoff. Risk acceptance, compliance determinations and contracting decisions remain with the institution.

  4. 0404

    Track the outstanding evidence

    Within the agreed scope, Duvo would route the approved requests and record returned versions, keeping unresolved gaps visible to the review owner.

Tie supplier documents to the service under review

Systems and control details

Begin with a supplier review sample and explicit document validity rules. Agree permitted supplier contact and repository access before evaluating automated follow-up.

Third-party register, Service inventory, Review checklist, Supplier document repository

  • Oversight owner approval

    The third-party oversight owner approves the evidence requests or review-pack handoff before they are routed.

  • No risk acceptance

    The proposed workflow coordinates evidence only. Supplier acceptance, compliance conclusions, outsourcing decisions and contract changes stay with the institution’s authorised teams.

  • Keep version and scope

    Retain each document’s source, version and covered service. A completed document request does not mark the supplier review as passed.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Third-party review coordination

  • When does Third-party review coordination run?

    A third-party review opens with evidence outstanding from the service owner or supplier.

  • Who owns Third-party review coordination?

    Third-party oversight and procurement operations

Related processes