Retail and ecommerce

Keep supplier exceptions from reaching the payment run or the shelf

Review invoices, resolve stock risks and connect the supplier’s records with the people who approve payment or replenishment.

Relevant starting processes

Supported in the stated scope
Supplier invoice reconciliation
Compare supplier invoices with order and receipt records, then route documented mismatches to procurement or finance.
Review the starting offer Discuss this scope
Explore Supplier Reconciliation
Supported in the stated scope
Availability and replenishment exceptions
Review stock cover and inbound risks before the cutoff, with the replenishment owner approving the response.
Review the starting offer Discuss this scope
Explore Inventory Replenishment
Scoped evaluation
Returns and complaint handoffs
Map how service, warehouse and finance teams validate a return and approve the refund or claim.
Review the starting offer Discuss this scope
Explore Returns & Claims

A supplier statement includes an invoice that does not match the retailer’s open items.

Records and systems: Supplier statement, invoice, purchase order, goods receipt and AP ledger export.
Duvo’s proposed step: Match the records and present the unresolved balance with the supporting documents.
Your team’s decision: The receiving team verifies delivery evidence. AP decides whether to request a credit, correct a record or release the invoice.
Expected review output: A reviewed reconciliation and an agreed AP action. An identified discrepancy is recorded separately from a realised financial benefit.

Illustrative workflow example.

Evidence from this sector

Rohlik uses Duvo to reconcile supplier invoices. A new retailer’s systems and process still need scoping.

Inputs and process owner: Invoices, supplier statements and purchase or receipt records for the selected scope. For availability work, include stock, inbound commitments and the replenishment rules.
Decisions your team retains: AP owns payment and credit decisions. Replenishment and customer service owners approve changes affecting orders, stock or refunds.
Access and deployment: Start with the agreed data sample or qualify production directly when sufficient proof exists. Review ERP, warehouse and supplier-portal permissions before execution.
Expansion after the first result: Connect an accepted invoice review to supplier reconciliation, or an availability process to inbound delivery exceptions. Expand only after owners agree the next process and its controls.