Work overdue invoices before they age further.
Duvo prioritises overdue balances, assembles the account history, prepares the next collection action, and records what happens.
Prioritised
By agreed rules
Age, value, disputes, promises, and customer rules decide what needs attention first.
Prepared
Before contact
The collector receives the invoices, history, disputes, credits, contacts, and proposed action together.
Recorded
After every action
The contact, promise, dispute, escalation, and next review date update the account record.
Duvo establishes the baseline and validates the opportunity on your records before a live scope is agreed. No customer result is claimed for this solution yet.
Each overdue account shows why it is open and what should happen next.
The product view brings the balance, invoice history, disputes, credits, promises, contacts, and proposed action into one reviewable record.
Collections Management · Illustrative
Overdue invoices are prioritised with the account history, open disputes, promises to pay, and the next collection action.
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Showing 5 of 24 cases
- 1
Approval
Exceptions pause for the named owner
Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.
- 2
Collection status
Collection status is visible before the action
Each account shows why the balance is still open, the previous contact, and the next action the owner can approve.
Collectors spend too much time assembling the account before acting.
The aged balance is only the start. The reason, contacts, disputes, promises, credits, and previous follow-up sit across several systems.
The oldest balance is not always the next priority.
Value, customer risk, dispute status, promised payment, and strategic importance all affect what should be worked first.
The account history must be rebuilt each time.
Collectors search email, CRM notes, invoices, credits, deductions, and prior promises before they can contact the customer.
Follow-up becomes inconsistent under volume.
Some accounts receive repeated chasers while another sits untouched because the owner or next action is unclear.
Turn aged receivables into owned collection work.
Duvo prepares the account and routine follow-up. Disputes, relationship decisions, and escalation stay with the authorised owner.
- 01Read
Read the aged receivables.
Duvo reads open invoices, due dates, balances, customer terms, credits, disputes, and payment history from the relevant systems.
- 02Prioritise
Order the accounts by the agreed rules.
Value, age, promise status, dispute status, customer risk, and commercial rules determine what needs attention first.
- 03Prepare
Assemble the account history.
The invoices, contacts, previous follow-up, promises, disputes, credits, and supporting records are brought together before action.
- 04Approve
Pause customer and escalation decisions.
Sensitive contacts, disputed balances, payment plans, and commercial escalations wait for the collector or account owner.
- 05Act
Complete and record the follow-up.
Approved reminders, evidence requests, internal escalations, and promised-payment checks are completed and written back to the account.
Collectors keep authority over customer contact and escalation.
Priority rules are set by finance
Age, value, customer, dispute, promise, and escalation rules follow the approved collections policy.
Sensitive actions pause for the owner
Disputed balances, payment plans, strategic accounts, and formal escalation wait for the authorised person.
Every contact updates the account history
The message, evidence, promise, outcome, and next review date remain attached to the customer record.
Work collections across finance and customer records.
Duvo can read aged receivables, invoices, disputes, CRM notes, contacts, and email history without replacing the collections system.
Works across
SAP accounts receivable, aged receivables reports, invoice and credit records, deduction and dispute systems, CRM account and contact records, email and shared inboxes, customer portals, payment promises and notes
Contracted guarantee
5x ROI, guaranteed.
If measured results fall below 5x the total proposal price, the whole contract is free.
What teams ask about Collections Management
When does Collections Management run?
An invoice becomes overdue or a customer misses a promise to pay.
Who owns Collections Management?
Credit control, accounts receivable, order-to-cash, commercial finance
Which systems can Duvo work across?
Duvo can read aged receivables, invoices, disputes, CRM notes, contacts, and email history without replacing the collections system. Typical sources include SAP accounts receivable, aged receivables reports, invoice and credit records, deduction and dispute systems.
Where does a person stay in control?
Priority rules are set by finance: Age, value, customer, dispute, promise, and escalation rules follow the approved collections policy.