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Work overdue invoices before they age further.

For a business with €100M in annual sales, one day of receivables represents about €274,000. Duvo prioritises overdue invoices, gathers the account history and carries out approved reminders and follow-up. Promises to pay, disputes and escalations stay with the right owner, so collectors can focus on getting cash in.

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Collections Management

Needs input

Account 901

Collection status
Promise missed
Scope
Three invoices
Decision
Prepare follow-up

Next action

Sensitive actions pause for the owner

Disputed balances, payment plans, strategic accounts, and formal escalation wait for the authorised person.

View the wider product queue

Collections Management

Overdue invoices are prioritised with the account history, open disputes, promises to pay, and the next collection action.

Adds cases
Aged Receivables
Processes cases
Collections Review
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Collection status
Scope
Decision
Exceptions
Next action
Account 901
Needs Input
Needs Input
Three invoices
Prepare follow-up
1
Account 902
In Progress
In Progress
One invoice
Hold collection
0
Account 903
Completed
Completed
Five invoices
Escalate account
0
Account 904
Pending
Pending
Two invoices
Monitor receipt
1
Account 905
Postponed
Postponed
One invoice
Chase credit
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Collection status

    Collection status is visible before the action

    Each account shows why the balance is still open, the previous contact, and the next action the owner can approve.

Turn aged receivables into owned collection work.

The aged balance is only the start. The reason, contacts, disputes, promises, credits, and previous follow-up sit across several systems.

  1. 01Read

    Read the aged receivables.

    Duvo reads open invoices, due dates, balances, customer terms, credits, disputes, and payment history from the relevant systems.

  2. 02Prioritise

    Order the accounts by the agreed rules.

    Value, age, promise status, dispute status, customer risk, and commercial rules determine what needs attention first.

  3. 03Prepare

    Assemble the account history.

    The invoices, contacts, previous follow-up, promises, disputes, credits, and supporting records are brought together before action.

  4. 04Approve

    Your team decides

    Pause customer and escalation decisions.

    Sensitive contacts, disputed balances, payment plans, and commercial escalations wait for the collector or account owner.

  5. 05Act

    Complete and record the follow-up.

    Approved reminders, evidence requests, internal escalations, and promised-payment checks are completed and written back to the account.

Work collections across finance and customer records.

Systems and control details

Duvo can read aged receivables, invoices, disputes, CRM notes, contacts, and email history without replacing the collections system.

SAP accounts receivable, aged receivables reports, invoice and credit records, deduction and dispute systems, CRM account and contact records, email and shared inboxes, customer portals, payment promises and notes

  • Priority rules are set by finance

    Age, value, customer, dispute, promise, and escalation rules follow the approved collections policy.

  • Sensitive actions pause for the owner

    Disputed balances, payment plans, strategic accounts, and formal escalation wait for the authorised person.

  • Every contact updates the account history

    The message, evidence, promise, outcome, and next review date remain attached to the customer record.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Collections Management

  • Which overdue accounts get chased first?

    Your collections policy decides. Value, age, promise status, dispute status, customer risk and commercial rules set the order.

  • Will Duvo contact a customer whose invoice is in dispute?

    Not without the owner. Disputed balances, payment plans, strategic accounts and formal escalations wait for the collector or account owner, and Duvo carries out only the approved reminders and follow-up.

  • Where is each reminder and promise to pay recorded?

    On the customer account in your AR or CRM records. The message, evidence, promise, outcome and next review date stay attached, and Duvo checks whether promised payments arrive.

  • Do we start with a live rollout or with our own receivables data?

    With your data. An aged receivables report, open invoices and the dispute log are enough to see where overdue balances stall, before any customer contact is automated.

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