1
Intake
Pick up the fine.
OTIF fines and deduction codes are ingested from retailer portals and remittance files.
Automation Solutions · OTIF Recovery
Recover the OTIF fines you were wrongly charged.
Each retailer OTIF fine is checked against the delivery evidence, classified by what is recoverable, and packed for dispute approval.
Queue dashboard
Each fine becomes a case: recoverable, valid, or retailer-caused.
Each fine arrives as a case with matched evidence, its recoverable classification, and a dispute pack.
OTIF Recovery
Retailer OTIF fines checked against PO, ASN, booking confirmations, POD, and carrier timestamps.
Adds cases
OTIF Fine Intake
Processes cases
OTIF Dispute Review
Title
Case Status
Validation
Retailer
Recovery value
Exceptions
Next action
Tesco · OTIF-TES-44821
Needs Input
Awaiting approval
Tesco
EUR 28,400
4
Approve dispute
Walmart · OTIF-WMT-90233
Completed
No slot
Walmart
EUR 41,750
0
Filed
Sainsbury's · OTIF-SAI-31507
In Progress
Evidence matched
Sainsbury's
EUR 16,920
2
Build pack
Carrefour · OTIF-CAR-77140
Completed
Receiving error
Carrefour
EUR 9,380
0
Reconciled
Ahold · OTIF-AHD-52996
Pending
Queued
Ahold Delhaize
EUR 22,100
1
Pull evidence
Tesco · OTIF-TES-45110
Needs Input
Threshold
Tesco
EUR 13,640
3
Approve dispute
Tesco · OTIF-TSC-18472
Postponed
Late window
Tesco
EUR 7,250
5
Write off
Walmart · OTIF-WMT-90581
Completed
Supplier miss
Walmart
EUR 0
0
Closed
Lidl · OTIF-LID-60338
In Progress
Wrong data
Lidl
EUR 19,870
2
Build pack
Every item becomes a tracked case
Cases move through pending, in progress, needs input, postponed, and completed, so the team sees throughput and blockers at a glance.
Anything that moves money pauses for review
Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.
The recoverable amount is visible early
The wrongly-charged fine amount per case is shown with the delivery evidence behind it, ready to dispute.
Each case ends in a verified update
Approved actions are written back to the system of record with the evidence, status, and reason code attached.
Partnering with
The problem
The fine lands. The proof you were on time sits elsewhere.
Disputing means pulling the delivery evidence and filing inside the retailer's dispute window.
Fines stack up faster than anyone disputes them.
Late, short, labelling, ASN, and missed-slot misses are charged at roughly 3% of PO value each.
Many charges are the retailer's fault.
No booking slot, a receiving error, wrong data, or a threshold already met.
Chasing rarely happens, so fines get eaten.
Pulling proof and filing on time loses to daily work, so recoverable money gets written off.
How the solution works
The dispute work runs around the portals you already file in.
The team approves what gets disputed before any filing reaches the portal.
1
Intake
Pick up the fine.
OTIF fines and deduction codes are ingested from retailer portals and remittance files.
Inside a case
The fine is classified with the delivery proof beside it.
The retailer fine, PO, ASN, booking, POD, carrier timestamps, recovery value, and filing window are assembled in one case.When the charge is recoverable, the compliance owner approves the dispute with the evidence already matched.
Tesco · OTIF-TES-44821
Updated 52 minutes agoNeeds Input1 / 10
Case Attributes
ApprovalNeeds inputValidationAwaiting approvalRetailerTescoRecovery valueEUR 28,400Add Attribute
Case Data
- Fine ID
- OTIF-TES-44821
- Retailer
- Tesco
- Validation
- Awaiting approval
- Recovery value EUR
- 28,400
- Approval reason
- Dispute has delivery proof and must be approved before the retailer filing window closes.
- Approval question
- Approve EUR 28,400 OTIF dispute for Tesco fine OTIF-TES-44821?
- Submit after approval
- Yes
Activity
OTIF Fine Intakecreated caseabout 3 hours ago
Henry Cooper
OTIF Dispute Reviewclaimed case52 minutes ago
49mHenry Cooper
Update CaseCase fully enriched with data, evidence trace, and labels.
Waiting on response
Approve EUR 28,400 OTIF dispute for Tesco fine OTIF-TES-44821 with POD evidence attached?
Tesco · OTIF-TES-44821
Updated 52 minutes agoNeeds Input1 / 10
Case Attributes
ApprovalNeeds inputValidationAwaiting approvalRetailerTescoRecovery valueEUR 28,400Add Attribute
Case Data
- Fine ID
- OTIF-TES-44821
- Retailer
- Tesco
- Validation
- Awaiting approval
- Recovery value EUR
- 28,400
- Approval reason
- Dispute has delivery proof and must be approved before the retailer filing window closes.
- Approval question
- Approve EUR 28,400 OTIF dispute for Tesco fine OTIF-TES-44821?
- Submit after approval
- Yes
Activity
OTIF Fine Intakecreated caseabout 3 hours ago
Henry Cooper
OTIF Dispute Reviewclaimed case52 minutes ago
49mHenry Cooper
Update CaseCase fully enriched with data, evidence trace, and labels.
Waiting on response
Approve EUR 28,400 OTIF dispute for Tesco fine OTIF-TES-44821 with POD evidence attached?
The case is classified before anyone opens it
The approval state, result, owner, value, exception count, and next action are visible as short case labels.
The source record is readable
The case carries the exact record, checked entity, variance, supporting reason, and the business question in one view.
The judgment call is already framed
The approver sees why the case paused, what will happen after approval, and the precise question to answer.
Every handoff is logged
The producing run, reviewing assignment, owner, elapsed time, and waiting response are visible in the activity trail.
Who it's for
Compliance and IT both get to yes.
For vendor compliance, OTIF & supply chain
Recover the fines you were never owed.
- Chase the recoverable third instead of writing it off
- Check every fine against delivery evidence, not a sample
- File inside the retailer window with the proof attached
- Root-cause the misses that keep recurring
For CIO, IT & enterprise architecture
No systems project required.
- Works through your existing portals, ERP, and warehouse data as-is
- No integration build to start disputing fines
- Every fine, classification, and filing is logged and auditable
- Pilot on one retailer or deduction family first
Existing systems
Works in the systems your team already uses.
No integrations. No IT project. Duvo works through the same screens your team uses and writes the approved outcome back with evidence attached.
Business impact
A €10M OTIF deduction load hides a seven-figure recoverable pool.
Around a third of OTIF fines are wrongly charged and rarely disputed before the window closes. Bring a sample of fines and the POs and we size what is recoverable on your own deductions.
Seven figures
Typical recoverable pool
On a large FMCG vendor annual OTIF deductions, before the dispute window closes (example).
~1/3
Typically recoverable
Industry estimate of OTIF fines wrongly charged and rarely disputed today.
~3%
Of PO value per miss
Typical OTIF fine charged per late, short, or non-compliant delivery.
Run an OTIF recovery pilot
Bring a sample of OTIF fines and the POs. We’ll size what’s recoverable.
Existing system fit
No OTIF transformation project required to start.
The same portals, files, and warehouse records your team already uses, with a clear record left of each dispute.
Retailer vendor portalsDeduction and remittance filesERP and AP workflowsWMS and TMS recordsASN and booking confirmationsPOD and carrier timestampsEmail and shared inboxesSpreadsheets and exports
Compliance stays in control where the risk is real.
Approval before filing
Every dispute pauses for the compliance owner with the recoverable amount and proof pack assembled.
Evidence trail
Each case shows the fine, matched delivery records, classification reason, timestamp, and rationale.
Reconciliation discipline
Reversals are tracked against the deduction and recurring miss causes are flagged for root-cause.