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Check the policy record before preparing the renewal

Mid-term changes can leave the renewal pack based on an older policy record. Duvo would assemble the current terms and flag gaps for the servicing team.

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Proposed application

This proposed workflow prepares renewal evidence and approved administrative requests. The insurer retains underwriting, price setting, disclosure decisions, issuance, cancellation and renewal execution. It does not alter cover or customer payment arrangements.

Policy renewal preparation · Illustrative

Illustrative review

Renewal RN-401 · Synthetic

Renewal file
Incomplete
Missing record
Latest endorsement
Owner
Policy servicing

The endorsement register records a mid-term change, but the renewal file still contains only the original policy schedule.

Next action

Request endorsement: route the approved request to policy servicing and attach the returned document before the renewal handoff.

Refer version conflict: send both references to the servicing owner for clarification; cover, price and renewal status remain unchanged.

Policy servicing owner approval

The servicing owner approves each missing-document request or internal renewal handoff before it is routed.

Illustrative workflow example
View the wider product queue

Policy renewal preparation · Illustrative

Proposed workflow using synthetic records.

Adds cases
Policy schedule
Processes cases
Policy renewal preparation
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Policy record gap
Scope
Decision
Exceptions
Next action
Renewal RN-401
Needs Input
Endorsement absent
Property policy
Request endorsement
1
Renewal RN-402
In Progress
Date conflicts
Liability policy
Confirm effective date
0
Renewal RN-403
Completed
Document attached
Fleet policy
Handoff recorded
0
Renewal RN-404
Pending
Instruction unclear
Commercial package
Check instruction
1
Renewal RN-405
Postponed
Servicing reply awaited
Property policy
Await policy record
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Policy record gap

    Policy record gap is visible before the action

    The endorsement register records a mid-term change, but the renewal file still contains only the original policy schedule.

Illustrative workflow example

Review a renewal evidence file

The renewal file may contain the original schedule while an endorsement or later instruction sits elsewhere. The servicing team needs to identify the current record before it can prepare accurate information for the next policy period.

  1. 0101

    Assemble the policy history

    Duvo would link the expiring schedule, recorded endorsements and renewal instruction by policy reference, preserving document dates and stated effective dates.

  2. 0202

    Identify conflicting renewal inputs

    Duvo would compare the supplied records with the insurer’s renewal checklist and flag missing endorsements, inconsistent dates or an unconfirmed renewal instruction.

  3. 0303

    Your team decides

    Approve the servicing follow-up

    The policy servicing owner would approve a missing-document request or internal renewal handoff. The insurer retains all terms, price, disclosure and renewal decisions.

  4. 0404

    Update the renewal evidence file

    Duvo would route the approved request, attach the returned document or clarification and update the agreed renewal case. It would log request delivery and case-update confirmation; issuance and the renewal decision would remain with the authorized team.

Connect the renewal to the latest policy changes

Systems and control details

Bring one product’s renewal checklist and a sample of expiring policies with their change history. Agree which record governs effective dates and which communications the servicing team can authorize.

Policy schedule, Endorsement register, Renewal instruction, Servicing correspondence

  • Policy servicing owner approval

    The servicing owner approves each missing-document request or internal renewal handoff before it is routed.

  • Hold conflicting policy versions

    Missing endorsement documents, conflicting effective dates and unconfirmed instructions remain open. Duvo would not select cover, set prices or issue a renewal.

  • Preserve the change history

    Keep the original schedule, endorsement versions, recorded instructions and owner clarification together. A prepared handoff does not count as a renewed policy or a delivered disclosure.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Policy renewal preparation

  • When does Policy renewal preparation run?

    A policy enters its renewal preparation window with an incomplete change history or conflicting documents.

  • Who owns Policy renewal preparation?

    Insurance policy servicing leaders and renewal operations teams

Related processes