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Check the policy record before the renewal is prepared

Duvo assembles the expiring schedule, mid-term endorsements and renewal instruction for each policy, and flags missing changes or conflicting dates before the renewal pack is built.

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Policy renewal preparation

Needs review

Renewal RN-401

Renewal file
Incomplete
Missing record
Latest endorsement
Owner
Policy servicing

The endorsement register records a mid-term change, but the renewal file still contains only the original policy schedule.

Next action

Request endorsement: policy servicing is asked for the endorsement, which is attached before the renewal handoff.

Refer version conflict: the servicing owner receives both references to confirm which record applies.

Policy servicing owner approval

The servicing owner approves each request and internal handoff before it is routed.

View the wider product queue

Policy renewal preparation

Renewal file missing its latest endorsement.

Adds cases
Policy schedule
Processes cases
Policy renewal preparation
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Policy record gap
Scope
Decision
Exceptions
Next action
Renewal RN-401
Needs Input
Endorsement absent
Commercial property policy
Request endorsement
1
Renewal RN-402
In Progress
Effective dates conflict
Liability policy
Confirm effective date
0
Renewal RN-403
Completed
Document attached
Fleet policy
Handoff recorded
0
Renewal RN-404
Pending
Instruction names removed location
Commercial package
Check instruction
1
Renewal RN-405
Postponed
Servicing reply awaited
Property policy
Await policy record
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Policy record gap

    Policy record gap is visible before the action

    The endorsement register records a mid-term change, but the renewal file still holds only the original schedule.

Review a renewal evidence file

Partway through the policy year the customer added a vehicle and raised a sum insured. The endorsement register shows the change, but the renewal file still holds the original schedule, and the broker’s renewal instruction refers to a location that was removed. Left alone, the renewal is prepared on out-of-date details.

  1. 0101

    Assemble the policy history

    Duvo links the expiring schedule, recorded endorsements, renewal instruction and servicing correspondence by policy reference, keeping document and effective dates.

  2. 0202

    Find conflicting renewal inputs

    Duvo checks the records against the renewal checklist and flags missing endorsements, inconsistent dates or details, and instructions nobody has confirmed.

  3. 0303

    Your team decides

    Decide the current record

    The servicing owner approves a request for the missing document or clarification, or confirms which record the renewal should use.

  4. 0404

    Update the renewal file

    Policy servicing or the broker receives the approved request. Returned documents and clarifications go into the renewal file before it passes to the team preparing the renewal.

Connect the renewal to the latest policy changes

Systems and control details

Renewal checks read the expiring schedule, the endorsement history and the renewal instruction, starting with one product’s checklist and a sample of expiring policies. The record that governs effective dates and the communications the servicing team can approve are agreed first.

Policy schedule, Endorsement register, Renewal instruction, Servicing correspondence

  • Policy servicing owner approval

    The servicing owner approves each request and internal handoff before it is routed.

  • No terms, price or issuance

    Duvo does not set cover, terms or price, decide disclosures, issue or cancel policies, or change payment arrangements.

  • Preserve the change history

    The original schedule, endorsement versions, instructions and the owner’s clarification are kept together. A prepared file does not count as a renewed policy or a delivered disclosure.

What teams ask about Policy renewal preparation

  • Which record counts as current when the schedule and endorsements disagree?

    Your team decides. Duvo shows the conflicting fields side by side with their effective dates, and the servicing owner confirms which record the renewal should use.

  • How far ahead of renewal does Duvo check a policy?

    From the start of the renewal preparation window you define, so conflicts can be settled before the renewal is prepared.

  • Does Duvo send renewal invitations to customers?

    No. Duvo prepares the evidence file and approved servicing requests. Renewal terms, pricing, disclosures and issuance stay with your team.

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