1
Intake
Pick up the return.
Return requests and receipts are ingested from the OMS, WMS, and returns portal.
Automation Solutions · Returns & Claims
Stop the money leaking out of your returns.
Every return is validated against your policy, the refund processed, inventory dispositioned, and carrier and supplier claims filed for review.
Returns validation queue
Fraud and wardrobing flags
Refund approval
Carrier and supplier claims
Queue dashboard
Every return becomes a case with a refund, a disposition, and a claim.
Each return becomes a case with its validation, fraud flag, refund status, disposition, and claim attached.
Returns & Claims
Fashion returns validated against policy, refunded, dispositioned, and backed by carrier and supplier claims.
Adds cases
Returns Intake
Processes cases
Returns & Claims Review
Title
Case Status
Validation
Channel
Recovery value
Exceptions
Next action
Reformation · RET-88457
Needs Input
Wardrobing flagged
Web · UK
EUR 4,120
3
Hold review
Ganni · RET-88461
Completed
Within policy
Web · DE
EUR 0
0
Refunded
DHL damage · CLM-DHL-2207
Needs Input
Claim ready
Carrier · EU
EUR 9,880
2
Approve claim
Acne Studios · RET-88470
In Progress
Condition check
App · FR
EUR 1,640
1
Disposition
Arket · RET-88474
Completed
Restocked sellable
Web · SE
EUR 0
0
Stock updated
COS supplier · CLM-SUP-1184
Postponed
Quality claim
Supplier · IT
EUR 12,300
4
Await evidence
Serial returner · RET-88480
Needs Input
Fraud pattern
Web · UK
EUR 2,950
5
Hold review
& Other Stories · RET-88488
In Progress
Code mismatch
App · NL
EUR 780
1
Validate return
Weekday · RET-88491
Pending
Await receipt
Web · DK
EUR 0
0
Match order
Every item becomes a tracked case
Cases move through pending, in progress, needs input, postponed, and completed, so the team sees throughput and blockers at a glance.
Anything that moves money pauses for review
Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.
The recoverable amount is visible early
The refund, claim, or restock value per case is shown with the policy check and evidence behind it.
Each case ends in a verified update
Approved actions are written back to the system of record with the evidence, status, and reason code attached.
Partnering with
The problem
The return arrives. The refund, the restock, and the claim all wait.
Across OMS, WMS, payment, carrier portals, and email, every step of a 25-40% return rate lags.
Refunds and restock lag.
Refunds slip the CX window and sellable stock sits unbooked, losing peak sell-through.
Fraud goes unspotted.
Serial returners, wardrobing, and empty-box returns hide in volume no manual review fully covers.
Claims go unfiled.
Carrier damage and supplier quality claims expire before anyone assembles the evidence.
How the solution works
The returns work runs across the systems you already use.
Agents execute your existing returns policy without changing it. High-value and exception cases pause for review.
1
Intake
Pick up the return.
Return requests and receipts are ingested from the OMS, WMS, and returns portal.
Inside a case
The return, refund, disposition, and claim are reviewed together.
The return record, policy check, fraud signal, carrier or supplier evidence, recovery value, and next action are kept in one case.When a claim or hold needs approval, the reviewer sees the evidence and customer impact before responding.
DHL damage · CLM-DHL-2207
Updated 1 hour agoNeeds Input3 / 10
Case Attributes
ApprovalNeeds inputValidationClaim readyChannelCarrier · EURecovery valueEUR 9,880Add Attribute
Case Data
- Claim ID
- CLM-DHL-2207
- Channel
- Carrier · EU
- Validation
- Claim ready
- Recovery value EUR
- 9,880
- Approval reason
- Carrier claim is evidence-ready and requires operations approval before filing.
- Approval question
- Approve EUR 9,880 DHL damage claim CLM-DHL-2207?
- Submit after approval
- Yes
Activity
Returns Intakecreated case2h 20m ago
Michael Brooks
Returns & Claims Reviewclaimed case1 hour ago
54mMichael Brooks
Update CaseCase fully enriched with data, evidence trace, and labels.
Waiting on response
Approve EUR 9,880 DHL damage claim CLM-DHL-2207 with scan trail and damage photos attached?
DHL damage · CLM-DHL-2207
Updated 1 hour agoNeeds Input3 / 10
Case Attributes
ApprovalNeeds inputValidationClaim readyChannelCarrier · EURecovery valueEUR 9,880Add Attribute
Case Data
- Claim ID
- CLM-DHL-2207
- Channel
- Carrier · EU
- Validation
- Claim ready
- Recovery value EUR
- 9,880
- Approval reason
- Carrier claim is evidence-ready and requires operations approval before filing.
- Approval question
- Approve EUR 9,880 DHL damage claim CLM-DHL-2207?
- Submit after approval
- Yes
Activity
Returns Intakecreated case2h 20m ago
Michael Brooks
Returns & Claims Reviewclaimed case1 hour ago
54mMichael Brooks
Update CaseCase fully enriched with data, evidence trace, and labels.
Waiting on response
Approve EUR 9,880 DHL damage claim CLM-DHL-2207 with scan trail and damage photos attached?
The case is classified before anyone opens it
The approval state, result, owner, value, exception count, and next action are visible as short case labels.
The source record is readable
The case carries the exact record, checked entity, variance, supporting reason, and the business question in one view.
The judgment call is already framed
The approver sees why the case paused, what will happen after approval, and the precise question to answer.
Every handoff is logged
The producing run, reviewing assignment, owner, elapsed time, and waiting response are visible in the activity trail.
Who it's for
Returns and IT both get to yes.
For returns, reverse logistics & CX-ops
Clear the returns pipe without the manual chase.
- Validate every return against policy instead of sampling
- Refund and restock faster to protect CX and sell-through
- Flag serial returns, wardrobing, and empty-box patterns for hold
- File carrier and supplier claims before the window closes
For CIO, IT & enterprise architecture
No returns platform rebuild required.
- Works across OMS, WMS, payment, returns portal, and carrier portals as-is
- Executes your existing returns policy without changing the rules
- Every validation, refund, disposition, and claim is logged and auditable
- Pilot on one returns centre, channel, or reason code first
Existing systems
Works in the systems your team already uses.
No integrations. No IT project. Duvo works through the same screens your team uses and writes the approved outcome back with evidence attached.
Business impact
See the recovery on your own returns.
Start with one returns centre. Each return is validated and fraud-screened, the refund processed, stock dispositioned, and the carrier and supplier claims filed before they expire. We size the recoverable leakage on your own data.
>21%
Cost per return
Typical processing cost you are funding across receive, refund, and disposition (NRF 2025).
Carrier + supplier
Claims recoverable
Damage and quality claims that expire unfiled today, quantified per return on your data.
100%
Returns validated
Every return checked against policy and fraud-screened, not sampled.
Run a returns and claims pilot
Bring one returns centre’s data. We’ll size the recoverable leakage.
Existing system fit
No returns transformation project required to start.
The work runs through the systems, portals, and inboxes your returns team already uses, then leaves a clear record of each result.
OMS order recordsWMS stock and dispositionPayment and refund systemReturns portalCarrier portalsSupplier quality contactsEmail and shared inboxesSpreadsheets and exports
The team stays in control where the risk is real.
Approval thresholds
High-value refunds, flagged fraud, and policy exceptions pause for the returns or CX owner before they move.
Policy execution only
Your existing returns policy is applied as written. Window, condition, and reason rules are never changed.
Evidence trail
Each case shows the validation result, fraud flag, refund status, disposition, and claim evidence with timestamps.