Stop the money leaking out of your returns.
NRF estimated US retail returns at 15.8% of sales in 2025. Each return leaves a refund decision, stock to route, and sometimes a supplier or carrier claim to pursue. Duvo checks the return against policy, routes refunds and stock, and prepares claims with evidence before their deadlines, with exceptions held for approval.
Scoped evaluation
Agree the supported records, system access and approval rules for your process before execution.
Returns & Claims
Needs inputReformation · RET-88457
- Validation
- Wardrobing flagged
- Channel
- Web · UK
- Recovery value
- EUR 4,120
Next action
Approval thresholds
High-value refunds, flagged fraud, and policy exceptions pause for the returns or CX owner before they move.
View the wider product queue
Returns & Claims
Returns validated against policy, refunded, dispositioned, and backed by carrier and supplier claims.
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Showing 5 of 512 cases
- 1
Approval
Anything that moves money pauses for review
Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.
- 2
Recovery value
The recoverable amount is visible early
The refund, claim, or restock value per case is shown with the policy check and evidence behind it.
The returns work runs across the systems you already use.
Across OMS, WMS, payment, carrier portals, and email, every step of a high-volume returns flow lags. The same route works for consumer returns from your own channels and for returns or refusals from retail customers: validate, disposition, claim.
- 01Intake
Pick up the return.
Return requests and receipts are ingested from the OMS, WMS, and returns portal.
- 02Validate
Check it against policy.
Window, condition, original order, reason code, and item match are checked line by line.
- 03Flag
Catch the fraud pattern.
Serial returns, item mismatch, wardrobing and empty-box patterns are flagged and held for review.
- 04Refund
Your team decides
Process the refund.
Refund or exchange is authorised and written back, with approval on high-value and exception cases.
- 05Disposition
Route the stock.
Items are restocked to sellable to protect sell-through, or routed to repair, liquidation or write-off, then updated in the WMS.
- 06Claim
File and reconcile.
Carrier damage and supplier quality claims are filed with evidence before the claim window closes, then refunds and recoveries reconciled.
No returns transformation project required to start.
Systems and control details
The work runs through the systems, portals, and inboxes your returns team already uses, then leaves a clear record of each result.
OMS order records, WMS stock and disposition, payment and refund system, returns portal, carrier portals, supplier quality contacts, email and shared inboxes, spreadsheets and exports
Approval thresholds
High-value refunds, flagged fraud, and policy exceptions pause for the returns or CX owner before they move.
Policy execution only
Your existing returns policy is applied as written. Window, condition, and reason rules are never changed.
Evidence trail
Each case shows the validation result, fraud flag, refund status, disposition, and claim evidence with timestamps.
Contracted guarantee
5x ROI, guaranteed
If measured results fall below 5x the total proposal price, the whole contract is free.
What teams ask about Returns & Claims
When does Returns & Claims run?
A return request or receipt lands in the order system, the warehouse system, or the returns portal.
Who owns Returns & Claims?
Returns, reverse logistics, returns fraud, CX-ops
Related processes
- Order to Cash
Customer Complaint Management
Moves complaints to the right owner with the facts attached
View solution - Order to Cash
Order Validation
Clears incomplete and invalid orders before fulfillment
View solution - Plan to Fulfill
Quality Management
Keeps every quality exception tied to evidence and an owner
View solution