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Clear customer orders before fulfillment starts.

A wrong price, pack size, or delivery date can turn an order into a disputed invoice or a shipment the customer cannot use. Duvo checks the order against agreed terms and product records before warehouse work begins, prepares corrections, and sends commercial exceptions to the owner before the order is released.

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Agree the supported records, system access and approval rules for your process before execution.

Order Validation

Needs input

Order 701

Order status
Price mismatch
Scope
Retail EDI
Decision
Review agreement

Next action

Customer rules come from approved records

Checks use the agreement, price list, lead time, delivery calendar, and master data approved for that customer.

View the wider product queue

Order Validation

Prices, terms, quantities, delivery dates, and master data are checked before each customer order enters fulfillment.

Adds cases
Customer Order
Processes cases
Order Validation Review
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Order status
Scope
Decision
Exceptions
Next action
Order 701
Needs Input
Needs Input
Retail EDI
Review agreement
1
Order 702
In Progress
In Progress
Customer portal
Release order
0
Order 703
Completed
Completed
Email order
Request address
0
Order 704
Pending
Pending
Retail EDI
Review quantity
1
Order 705
Postponed
Postponed
Customer portal
Release order
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Order status

    Order status is visible before the action

    Each order shows the field or rule preventing release and the correction needed before warehouse work begins.

Validate the order before warehouse and transport work begins.

Price, delivery, quantity, and master-data errors often surface after the order has entered allocation, picking, or transport planning.

  1. 01Intake

    Read the incoming order.

    Duvo reads orders from EDI, portals, email, files, or the order system and normalises the fields needed for checking.

  2. 02Check

    Apply the customer and product rules.

    Price, terms, quantity, availability, lead time, ship-to, and delivery-date checks run against the approved records.

  3. 03Resolve

    Fix routine data problems.

    Clear source-backed corrections are prepared automatically, while missing information is requested from the right contact.

  4. 04Approve

    Your team decides

    Pause commercial exceptions.

    Price overrides, unusual quantities, and delivery commitments outside the rules wait for the named commercial or supply owner.

  5. 05Release

    Release the validated order.

    The approved order is written to the order system with the checks, corrections, and decisions attached.

Validate orders across the channels customers already use.

Systems and control details

Duvo can read customer orders, agreements, product and customer master data, inventory, and delivery rules across the current estate.

SAP sales orders, order management systems, EDI messages, customer portals, email and order files, customer agreements and price lists, product and customer master data, inventory and delivery schedules

  • Customer rules come from approved records

    Checks use the agreement, price list, lead time, delivery calendar, and master data approved for that customer.

  • Commitment changes pause for approval

    Price, quantity, availability, and delivery-date exceptions wait for the owner who can make the commitment.

  • Corrections stay attached to the order

    The source value, failed check, approved correction, and final system update remain reviewable.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Order Validation

  • Which order channels does Duvo read from?

    EDI messages, customer portals, email, order files and the order system itself. It normalises the fields it needs before running the checks.

  • Whose prices and lead times is an incoming order checked against?

    The agreement, price list, lead time, delivery calendar and master data approved for that customer.

  • Which order errors get corrected straight away, and which wait for sales or supply?

    Clear, source-backed corrections are prepared automatically, and missing information is requested from the right contact. Price overrides, unusual quantities and delivery commitments outside the rules wait for the named commercial or supply owner.

  • How does a checked order reach SAP?

    The approved order is written to the order system, such as SAP sales orders, with the checks, corrections and decisions attached.

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