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Hold suppliers to the actions agreed in each review.

Duvo combines service, quality, cost, compliance, and issue records into supplier reviews, then tracks agreed actions to closure.

Comparable

Supplier measures

Approved scopes and definitions are applied consistently across reporting periods.

Explained

Performance exceptions

Each missed measure points back to the events and evidence behind it.

Owned

Improvement actions

Every commitment has an owner, due date, evidence requirement, and outcome.

Duvo establishes the baseline and validates the opportunity on your records before a live scope is agreed. No customer result is claimed for this solution yet.

Supplier Performance Management runs on Duvo’s Enterprise Execution OS.

See how Duvo works

Each supplier record connects the score to the underlying events and actions.

The product view shows approved measures, exceptions, source records, open commitments, owners, and the next supplier review.

Supplier Performance Management · Illustrative

Service, quality, cost, compliance, and open actions are assembled into reviewable supplier cases.

Adds cases
Supplier Measures
Processes cases
Performance Review
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Performance signal
Scope
Decision
Exceptions
Next action
Supplier SUP-014
Needs Input
Service below target
Frozen foods
Review recovery
1
Review
Supplier SUP-027
In Progress
Quality issue open
Fresh produce
Approve action
0
Review
Supplier SUP-032
Completed
Audit complete
Packaging
Close review
0
Closed
Supplier SUP-041
Pending
Commitment overdue
Personal care
Escalate owner
1
Review
Supplier SUP-056
Postponed
Cost variance
Beverages
Review terms
0
Review

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Performance signal

    Performance signal is visible before the action

    Each supplier case connects a missed measure to the orders, incidents, claims, and commitments behind it.

Supplier reviews arrive after the evidence has gone stale.

Performance measures, incidents, commercial terms, and previous commitments live across functions, so review time is spent rebuilding the record.

  • Measures use different scopes.

    Service, quality, cost, and compliance data may cover different sites, products, or periods.

  • The reason behind a score is missing.

    A red measure rarely includes the orders, incidents, claims, and prior commitments needed for a useful discussion.

  • Agreed actions disappear between reviews.

    Owners, due dates, evidence, and supplier commitments are often tracked in separate notes or inboxes.

Prepare the review and keep follow-up moving.

Duvo assembles the facts and chases routine actions. Supplier positions and escalations stay with the accountable owner.

  1. 01Read

    Read performance and issue records.

    Duvo reads purchase orders, receipts, service measures, quality incidents, claims, audits, and commercial records.

  2. 02Normalise

    Apply the approved scope and measures.

    Supplier, site, category, product, and reporting-period rules align the records before scoring.

  3. 03Explain

    Connect exceptions to their source events.

    Each missed measure carries the orders, incidents, claims, and previous commitments behind it.

  4. 04Approve

    Prepare the supplier position for review.

    Commercial owners approve ratings, improvement requests, remedies, and escalations before they are shared.

  5. 05Track

    Track commitments to closure.

    Owners, due dates, evidence, supplier responses, and final outcomes remain attached to the review record.

Supplier owners approve ratings, remedies, and escalation.

  • Measures follow approved definitions

    Procurement and operations set the scope, thresholds, weighting, exclusions, and reporting period.

  • Supplier-facing positions pause for review

    Ratings, remedies, improvement plans, and escalation wait for the accountable commercial owner.

  • Source evidence stays attached

    Measures, incidents, commitments, messages, approvals, and outcomes remain connected across review cycles.

Review security and assurance

Build the review across procurement, operations, and quality systems.

Duvo can assemble supplier performance without replacing the ERP, quality system, reporting layer, or action tracker.

Works across

SAP purchasing, goods-receipt records, supplier scorecards, quality management systems, claims and deductions, audit records, contract repositories, email and action trackers

Contracted guarantee

5x ROI, guaranteed.

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Supplier Performance Management

  • When does Supplier Performance Management run?

    A delivery, quality event, review period, or supplier commitment changes performance.

  • Who owns Supplier Performance Management?

    Procurement, supplier management, quality, supply chain

  • Which systems can Duvo work across?

    Duvo can assemble supplier performance without replacing the ERP, quality system, reporting layer, or action tracker. Typical sources include SAP purchasing, goods-receipt records, supplier scorecards, quality management systems.

  • Where does a person stay in control?

    Measures follow approved definitions: Procurement and operations set the scope, thresholds, weighting, exclusions, and reporting period.

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