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Hold suppliers to the actions agreed in each review.

A supplier's repeat delivery or quality failure keeps costing you until the corrective action is completed. Duvo brings the affected orders and claims into the supplier review, checks performance against agreed measures, and tracks each commitment to an owner and due date so the next review shows what was actually fixed.

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Supplier Performance Management

Needs input

Supplier SUP-014

Performance signal
Service below target
Scope
Frozen foods
Decision
Review recovery

Next action

Measures follow approved definitions

Procurement and operations set the scope, thresholds, weighting, exclusions, and reporting period.

View the wider product queue

Supplier Performance Management

Service, quality, cost, compliance, and open actions are assembled into reviewable supplier cases.

Adds cases
Supplier Measures
Processes cases
Performance Review
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Performance signal
Scope
Decision
Exceptions
Next action
Supplier SUP-014
Needs Input
Service below target
Frozen foods
Review recovery
1
Supplier SUP-027
In Progress
Quality issue open
Fresh produce
Approve action
0
Supplier SUP-032
Completed
Audit complete
Packaging
Close review
0
Supplier SUP-041
Pending
Commitment overdue
Personal care
Escalate owner
1
Supplier SUP-056
Postponed
Cost variance
Beverages
Review terms
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Performance signal

    Performance signal is visible before the action

    Each supplier case connects a missed measure to the orders, incidents, claims, and commitments behind it.

Prepare the review and keep follow-up moving.

Performance measures, incidents, commercial terms, and previous commitments live across functions, so review time is spent rebuilding the record.

  1. 01Read

    Read performance and issue records.

    Duvo reads purchase orders, receipts, service measures, quality incidents, claims, audits, and commercial records.

  2. 02Normalise

    Apply the approved scope and measures.

    Supplier, site, category, product, and reporting-period rules align the records before scoring.

  3. 03Explain

    Connect exceptions to their source events.

    Each missed measure carries the orders, incidents, claims, and previous commitments behind it.

  4. 04Approve

    Your team decides

    Prepare the supplier position for review.

    Commercial owners approve ratings, improvement requests, remedies, and escalations before they are shared.

  5. 05Track

    Track commitments to closure.

    Owners, due dates, evidence, supplier responses, and final outcomes remain attached to the review record.

Build the review across procurement, operations, and quality systems.

Systems and control details

Duvo can assemble supplier performance without replacing the ERP, quality system, reporting layer, or action tracker.

SAP purchasing, goods-receipt records, supplier scorecards, quality management systems, claims and deductions, audit records, contract repositories, email and action trackers

  • Measures follow approved definitions

    Procurement and operations set the scope, thresholds, weighting, exclusions, and reporting period.

  • Supplier-facing positions pause for review

    Ratings, remedies, improvement plans, and escalation wait for the accountable commercial owner.

  • Source evidence stays attached

    Measures, incidents, commitments, messages, approvals, and outcomes remain connected across review cycles.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Supplier Performance Management

  • Which records go into a supplier's scorecard?

    Purchase orders, goods receipts, service measures, quality incidents, claims, audits and commercial records.

  • Who defines on-time delivery and the other measures?

    Procurement and operations set the scope, thresholds, weighting, exclusions and reporting period.

  • Does the supplier see a rating before we have agreed it internally?

    No. Ratings, remedies, improvement plans and escalations wait for the accountable commercial owner before they are shared.

  • How do we know whether last period's corrective actions were completed?

    Each commitment carries an owner, due date, evidence, supplier response and final outcome, and stays attached to the review record across review cycles.

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