Financial services
Run banking and insurance operations processes with your controls in place
Start with customer onboarding, payment investigations, insurer operations or financial reconciliation. Your team approves the decisions; Duvo carries out the agreed follow-up and records the result.
Banking
Collect corporate onboarding evidence, refresh KYC files under your review policy, resolve payment investigations and track loan documents. Reconcile correspondent-bank breaks with the finance owner.
The bank retains customer acceptance, financial-crime conclusions, credit decisions and payment authority. Each process defines the follow-up and record changes Duvo may execute after approval.
Insurance
Prepare underwriting submissions and renewals, resolve delegated-authority reporting gaps, reconcile broker commissions and follow up reinsurance recoveries. Connect these with claim intake and premium reconciliation.
The insurer retains pricing, binding, coverage and claims decisions. Approved requests and record updates require an agreed operating scope and an auditable receipt.
Relevant starting processes
Broker commission reconciliation
Duvo checks each broker commission line against the policy transactions and the broker’s terms of business before the statement is issued. It flags wrong rates, missing return commission and lines credited to the wrong broker for commission accounting to correct.
Explore Broker commission reconciliationKYC review coordination
For each periodic or event-driven KYC review, Duvo compares the current customer file with the last approved record. It prepares requests for refreshed ownership, signatory and source-of-funds evidence and records the follow-up the review owner approves.
Explore KYC review coordinationPayment investigation handling
Duvo links a missing-payment enquiry to the original instruction, its UETR and tracking status, and the correspondent message history. It drafts the query or response the investigator approves and tracks the case to authorised closure.
Explore Payment investigation handlingUnderwriting submission readiness
Duvo assembles a broker’s submission from emails and attachments and checks it against the desk’s evidence checklist for the class of business. It prepares the request for missing claims experience, schedules or application details.
Explore Underwriting submission readiness
Example review: a payment investigation
A customer asks why an outgoing payment has not reached the beneficiary.
- Records and systems
- Payment reference, bank status messages, customer case and correspondence with the receiving bank.
- Duvo’s step
- Trace the payment, identify the missing status and prepare a specific investigation request for the payments owner.
- Your team’s decision
- The payments owner approves the request and any customer response. Fund movement follows the bank’s separate payment controls.
- Expected review output
- Within the agreed scope and approved access, Duvo sends the investigation request, updates the case and tracks the response through to a recorded resolution.
What the evidence establishes
Customer result
Rohlik’s invoice reconciliation is retail finance evidence.
Read the adjacent invoice reconciliation resultWhat starting requires from your team
- Inputs and process owner
- A contained case sample, the governing procedures and named operations and control owners. Include resolved cases so the expected decision and final system state can be checked.
- Decisions your team retains
- Your control owners approve the process, segregation of duties and escalation path. Your institution retains all regulated and customer financial decisions.
- Access and deployment
- Qualify data location, identity, audit requirements and permitted endpoints before using customer information. Review private inference alongside the rest of the processing boundary.
- Expansion after the first result
- Start with one recurring exception queue and measure completion time, manual touches and rework. Add the next connected process after its permissions and acceptance criteria are agreed.