Financial services
Explore proposed processes for banking and insurance
Explore proposed workflows for customer onboarding, payment investigations, insurer operations and financial reconciliation. Your team approves the decisions; Duvo would carry out the agreed follow-up and record the result.
Banking
Collect corporate onboarding evidence, refresh KYC files under your review policy, resolve payment investigations and track loan documents. Reconcile correspondent-bank breaks with the finance owner.
The bank retains customer acceptance, financial-crime conclusions, credit decisions and payment authority. Each proposed workflow defines the follow-up and record changes Duvo may execute after approval.
Insurance
Prepare underwriting submissions and renewals, resolve delegated-authority reporting gaps, reconcile broker commissions and follow up reinsurance recoveries. Connect these with claim intake and premium reconciliation.
The insurer retains pricing, binding, coverage and claims decisions. Approved requests and record updates require an agreed operating scope and an auditable receipt.
Relevant starting processes
Proposed application
Broker commission reconciliation
A commission statement can disagree with the broker’s policy records or rate schedule. Duvo would compare the entries and prepare the exceptions for the finance owner.
Explore Broker commission reconciliationProposed application
KYC review coordination
Changed customer details can leave a KYC review incomplete. Duvo would compare the file, prepare the missing-evidence request and record the bank-approved case update.
Explore KYC review coordinationProposed application
Payment investigation handling
A missing-payment enquiry needs evidence from several systems. Duvo would assemble the payment trail, route the approved response and track the case to bank-authorised closure.
Explore Payment investigation handlingProposed application
Underwriting submission readiness
A broker submission can lack the loss history or exposure schedule an underwriter needs. Duvo would assemble the supplied records and prepare the missing-information request.
Explore Underwriting submission readiness
Proposed review: a payment investigation
A customer asks why an outgoing payment has not reached the beneficiary.
- Records and systems
- Payment reference, bank status messages, customer case and correspondence with the receiving bank.
- Duvo’s proposed step
- Trace the payment, identify the missing status and prepare a specific investigation request for the payments owner.
- Your team’s decision
- The payments owner approves the request and any customer response. Fund movement follows the bank’s separate payment controls.
- Expected review output
- Under the proposed scope and approved access, Duvo would send the investigation request, update the case and track the response through to a recorded resolution.
What the evidence establishes
Adjacent evidence
Rohlik’s invoice reconciliation is retail finance evidence. It does not establish a banking or insurance deployment, regulated control validation or suitability for customer financial decisions.
Read the adjacent invoice reconciliation resultWhat starting requires from your team
- Inputs and process owner
- A contained case sample, the governing procedures and named operations and control owners. Include resolved cases so the expected decision and final system state can be checked.
- Decisions your team retains
- Your control owners approve the process, segregation of duties and escalation path. Your institution retains all regulated and customer financial decisions.
- Access and deployment
- Qualify data location, identity, audit requirements and permitted endpoints before using customer information. Review private inference alongside the rest of the processing boundary.
- Expansion after the first result
- Start with one recurring exception queue and measure completion time, manual touches and rework. Add the next connected process after its permissions and acceptance criteria are agreed.