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Close the evidence gaps before a KYC review stalls

Duvo compares each KYC review with the last approved customer record, shows what changed and which evidence is missing, and sends the follow-up the review owner approves.

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KYC review coordination

Needs review

Review KR-201

Review change
Owner changed
Supporting record
Share register absent
Assigned lead
KYC reviewer

The customer’s new declaration names a different owner, but the share register the review checklist requires is missing.

Next action

Request register: the client is asked for the updated register, the receipt goes on KR-201 and the new owner stays unverified.

Escalate discrepancy: the specialist receives both declarations and the last approved record.

KYC owner approval

The review owner approves each outgoing request, each case update and each escalation to a specialist.

View the wider product queue

KYC review coordination

KYC review where the declared owner has changed.

Adds cases
KYC review queue
Processes cases
KYC review coordination
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Changed ownership evidence
Scope
Decision
Exceptions
Next action
Review KR-201
Needs Input
Ownership changed
Customer declaration
Request share register
1
Review KR-202
In Progress
Director ID expired
Identity document
Prepare follow-up
0
Review KR-203
Completed
Reply overdue
Source-of-funds request
Escalate to owner
0
Review KR-204
Pending
Evidence dates conflict
Prior and new file
Refer discrepancy
1
Review KR-205
Postponed
Response received
Customer documents
Queue verification
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Changed ownership evidence

    Changed ownership evidence is visible before the action

    The new declaration names a different owner, and the case keeps it apart from verified customer information until the bank completes its checks.

From review trigger to an approved evidence update

Since the customer’s last periodic review, a new shareholder has appeared in the company registry, one director’s passport on file has expired and the relationship manager holds an email about new signatories that never reached the KYC system. When the refresh opens, the reviewer has to rebuild all of that before asking the customer anything.

  1. 0101

    Read the review reason

    Duvo collects the bank-assigned trigger and due date, the current customer record and the evidence approved at the last review.

  2. 0202

    Compare with the approved record

    Duvo identifies changes in owners, directors and signatories, flags expired or missing documents and links each difference to its supporting document.

  3. 0303

    Draft the evidence follow-up

    Duvo drafts a focused request and case update, keeping unverified information apart from the approved record.

  4. 0404

    Your team decides

    Approve or escalate

    The KYC review owner approves the request and case update, or sends a discrepancy to the responsible specialist.

  5. 0505

    Send, update and track

    Once the reviewer approves, the client request goes out and the KYC review case is updated. Delivery and update acknowledgements are kept, and unanswered requests are flagged.

Compare the review case with its previous evidence

Systems and control details

KYC reviews are compared with the last approved customer record; masked reviews with a recorded trigger and due date are enough to start. Jurisdiction rules, permitted customer contact and the evidence fields Duvo may update are confirmed before case updates are switched on.

KYC review queue, Approved customer record, Customer evidence repository, Relationship manager correspondence

  • KYC owner approval

    The review owner approves each outgoing request, each case update and each escalation to a specialist.

  • The bank’s review rules apply

    The bank sets triggers, required evidence and overdue rules. Duvo does not verify identity or beneficial owners, clear screening alerts, change the risk rating or restrict the relationship.

  • Keep old and new evidence apart

    The last approved record, the new document reference, the reviewer’s decision and the action receipt are kept together. Requested or received information is never marked verified by implication.

What teams ask about KYC review coordination

  • Does Duvo decide when a customer is due for review?

    No. Duvo works from the trigger and due date your bank sets, whether that is a scheduled refresh or an event such as a change in ownership.

  • How does Duvo stop new customer information overwriting the approved record?

    Changed details and new documents are held as unverified next to the last approved record. Only your reviewers’ checks move them into the approved record.

  • Can Duvo chase requests that customers leave unanswered?

    Yes, within the follow-up rules you agree. Overdue replies are flagged to the review owner, who decides whether to escalate.

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