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Resolve missing evidence in the KYC review queue

Changed customer details can leave a KYC review incomplete. Duvo would compare the file, prepare the missing-evidence request and record the bank-approved case update.

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Proposed application

This proposed workflow coordinates a bank-assigned review and its evidence requests. The bank sets review triggers, verifies identity, assesses risk and decides whether to retain or restrict the relationship.

KYC review coordination · Illustrative

Illustrative review

Review KR-201 · Synthetic

Review change
Owner changed
Supporting record
Share register absent
Assigned lead
KYC reviewer

The customer’s new declaration names a different owner, but the supporting share register required by the bank’s review checklist is missing.

Next action

Request register: send the approved evidence request and record the receipt in KR-201; the new ownership information remains unverified.

Escalate discrepancy: assign the bank-approved specialist task with both declarations attached; no risk rating or restriction changes.

KYC owner approval

The designated review owner approves the outgoing evidence request and proposed case update or specialist escalation.

Illustrative workflow example
View the wider product queue

KYC review coordination · Illustrative

Proposed workflow using synthetic records.

Adds cases
KYC review queue
Processes cases
KYC review coordination
Total

24

Pending

5

Postponed

2

In progress

4

Needs input

3

Failed

0

Completed

10

Add filter
Case
Case Status
Changed ownership evidence
Scope
Decision
Exceptions
Next action
Review KR-201
Needs Input
Ownership changed
Customer declaration
Request supporting record
1
Review KR-202
In Progress
Signatory evidence due
Board resolution
Prepare follow-up
0
Review KR-203
Completed
Reply overdue
Earlier request
Escalate to owner
0
Review KR-204
Pending
Evidence dates conflict
Prior and new file
Refer discrepancy
1
Review KR-205
Postponed
Response received
Customer documents
Queue verification
0

Showing 5 of 24 cases

  1. 1

    Approval

    Exceptions pause for the named owner

    Each exception carries the source records, applied rule, recommended action, and the person authorised to decide.

  2. 2

    Changed ownership evidence

    Changed ownership evidence is visible before the action

    The proposed case would keep the new declaration separate from verified customer information until the bank completes its checks.

Illustrative workflow example

From bank-assigned review to an approved evidence update

A customer changes its ownership or authorised signatories, but the previous record and new evidence sit in different queues. Reviewers need to see what changed, what evidence supports it and which follow-up remains unanswered.

  1. 0101

    Read the review reason

    Duvo would collect the bank-assigned trigger, current customer record and previous approved evidence, preserving the review due date.

  2. 0202

    Compare the changed information

    Duvo would identify differences in the supplied ownership, signatory or company records and link each difference to its supporting document.

  3. 0303

    Prepare the evidence follow-up

    Duvo would draft a focused request and proposed case update, keeping unverified information separate from the approved customer record.

  4. 0404

    Your team decides

    Approve the follow-up or escalation

    The KYC review owner would approve the request and case update, or route the discrepancy to the responsible specialist. Risk-rating and relationship decisions stay with the bank.

  5. 0505

    Update the review case and retain the receipt

    Within the agreed permissions, Duvo would send the approved follow-up, update the review case and attach the delivery and write acknowledgements. Unanswered requests would remain open.

Compare the review case with its previous evidence

Systems and control details

Use masked review cases with a recorded reason and policy-defined due date. Confirm applicable jurisdiction rules, permitted customer contacts and evidence fields before enabling case updates.

KYC review queue, Approved customer record, Customer evidence repository, Relationship manager correspondence

  • KYC owner approval

    The designated review owner approves the outgoing evidence request and proposed case update or specialist escalation.

  • Preserve the bank’s review rules

    The bank defines review triggers, required evidence and overdue thresholds. An administrative update would not clear a screening alert, verify a beneficial owner or change customer restrictions.

  • Keep old and new evidence distinct

    Retain the previous approved record, new document reference, reviewer decision and action receipt. Requested or received information would not become verified by implication.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about KYC review coordination

  • When does KYC review coordination run?

    The bank opens a customer review after a policy-defined review date or a relevant change event.

  • Who owns KYC review coordination?

    KYC operations leads and customer due diligence review managers

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