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See the on time, in full (OTIF) slip before it becomes a fine.

Late or short deliveries can cost you retailer fines and sales while the shelf stays empty. Duvo tracks service against each retailer's target as orders move, separates the causes of a slipping score, and sends the affected orders to the responsible planner or customer supply owner while there is still time to act.

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Agree the supported records, system access and approval rules for your process before execution.

OTIF Monitor

Needs input

Carrefour · Lille

Signal
Fill rate dropping
Location
Lille DC
OTIF now
93.1%

Next action

Routing rules

Who hears about a slip, and how early, stays a decision the team sets.

View the wider product queue

OTIF Monitor

OTIF, fill rate, cancellations, and returns watched live per retailer, distribution centre, and lane, with slips flagged before scorecard cut-off.

Adds cases
Service Level Signals
Processes cases
Slip Review
Total

148

Pending

22

Postponed

6

In progress

14

Needs input

19

Failed

0

Completed

87

Add filter
Title
Case Status
Signal
Location
OTIF now
Days left
Next action
Carrefour · Lille
Needs Input
Fill rate dropping
Lille DC
93.1%
4 days
Edeka · Hamburg
In Progress
Late arrivals
Hamburg DC
95.4%
9 days
Carrefour · Lyon
Completed
Back on target
Lyon DC
98.2%
12 days
Metro · Düsseldorf
Needs Input
Short ships
Düsseldorf DC
91.7%
2 days
Ahold Delhaize · Zaandam
Pending
New signal
Zaandam DC
96.8%
15 days

Showing 5 of 148 cases

  1. 1

    Approval

    Slipping lanes pause for an owner

    Cases that need a person carry the retailer, the distribution centre, the lane, the cause, and the remaining window, so the fix goes to whoever can still change the outcome.

  2. 2

    OTIF now

    The slipping lane is visible before cut-off

    Each case shows the current OTIF, the miss driving it, and the days left before the scorecard closes, so the owner can act while the lane can still recover.

The watching runs across the order, warehouse, and delivery records you already keep.

OTIF (on time, in full) gets managed backwards from penalty reports that land weeks after the deliveries they judge.

  1. 01Watch

    Track the service level live.

    OTIF, fill rate, cancellations, and returns are measured per retailer, distribution centre, and lane as orders and deliveries move.

  2. 02Compare

    Test it against the target.

    Each cut is checked against the retailer threshold and the days left before scorecard cut-off.

  3. 03Explain

    Name what is driving the miss.

    Short ships, late arrivals, missed appointments, cancellations, and data errors are separated so the cause is clear.

  4. 04Route

    Your team decides

    Send the fix to the owner.

    The slipping lane reaches the planner, the distribution centre, or the customer supply owner while the window is still open.

  5. 05Feed

    Pass it downstream.

    What the monitor sees feeds carrier selection at tender time and chargeback defense before ship, so the next load avoids the miss.

No reporting transformation project required to start.

Systems and control details

Duvo measures across the order, warehouse, transport, and retailer records your team already keeps, then leaves a clear record of each flag.

ERP order and delivery records, WMS and TMS data, retailer vendor portals, retailer scorecards, ASN and booking confirmations, POD and carrier timestamps, cancellation and returns data, email and shared inboxes

  • Alert thresholds

    Each retailer, distribution centre, and lane can carry its own slip threshold, so flags match the commitment that matters.

  • Measurement trail

    Every flag shows the orders counted, the misses behind it, the threshold applied, and the timestamp.

  • Routing rules

    Who hears about a slip, and how early, stays a decision the team sets.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about OTIF Monitor

  • What does Duvo measure, and at what level?

    OTIF, fill rate, cancellations and returns per retailer, distribution centre and lane, as orders and deliveries move. Each is checked against the retailer threshold and the days left before scorecard cut-off.

  • Can we see whether a short ship or a missed appointment is behind a falling score?

    Yes. Short ships, late arrivals, missed appointments, cancellations and data errors are separated, and each flag shows the orders counted, the misses behind it and the threshold applied.

  • Can each retailer have its own alert threshold?

    Yes. Each retailer, distribution centre and lane can carry its own slip threshold. Who hears about a slip, and how early, is set by your team.

  • How does the monitor connect to carrier selection and chargeback defense?

    What it sees feeds carrier selection at tender time and chargeback defense before ship, so the next load avoids the miss.

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