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Customer stories
GrouponSaaS licence management

Duvo helps Groupon protect $1.3M in software licences.

$1.3M

annual SaaS spend now in automated licence reviews

7,500+

user accounts now synced automatically

20+

apps now covered through Duvo

Apps without a usable API sat outside the SaaS management platform.

Groupon uses a SaaS management platform as its single source of truth for apps, users and licences.

Many business tools have no user or licence API or offer one only on a higher pricing tier.

Those apps could not connect to the platform, so the team managed them separately, one vendor admin console at a time.

That meant manual exports to keep user and licence data current, and those apps sat outside the platform's automated licence reviews, inactivity tracking and offboarding.

Before

  • Many business tools had no user or licence API, or one only on a higher pricing tier
  • Those apps could not connect to the SaaS management platform
  • Managed separately, one vendor admin console at a time
  • Manual exports to keep user and licence data current
  • Outside the platform's automated licence reviews, inactivity tracking and offboarding

After Duvo

  • 20+ agents, one for each vendor admin portal without a usable API
  • User and licence lists passed straight to the SaaS management platform
  • Licence reviews, inactivity tracking and offboarding cover the app
  • Groupon's IT admins built the agents, not developers
  • 5+ more apps in progress, which will take coverage past $2M in annual spend

Duvo was exactly what closed a gap we had. We started playing with it and found out that it works.

Manager, Internal SaaS Platforms

Groupon

The workflow from signal to outcome.

01

Signs in to the admin portal

The agent signs in to the vendor's admin portal.

02

Pulls users and licences

It pulls the user and licence list.

03

Passes the data to the platform

It passes the data straight to the SaaS management platform, so licence reviews, inactivity tracking and offboarding cover the app.

Outcome

$1.3M annual SaaS spend now in automated licence reviews

Systems involved

SaaS management platform, Vendor admin portals

Control points

  • One agent per vendor admin portal: it signs in to that portal, pulls the user and licence list and passes it to the SaaS management platform.
  • The SaaS management platform stays the single source of truth for apps, users and licences; licence reviews, inactivity tracking and offboarding run there.

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