Dispute the chargebacks and prevent the next ones.
Duvo matches every compliance charge against the agreement and the shipment evidence, files the dispute, and flags what is still preventable before the truck leaves.
Every charge
Charges validated
ASN errors, labelling, packing, and appointment violations checked against the agreement.
Approval-ready
Dispute packs
The owner sees the clause, the contradicting evidence, and the amount before filing.
Pre-ship
Prevention flags
Shipments heading for a known violation are flagged while the load can still be fixed.
Duvo establishes the baseline and validates the opportunity on your records before a live scope is agreed. No customer result is claimed for this solution yet.
Every charge tested against the agreement, the next violation flagged before ship.
Each chargeback becomes a case: the agreement clause, the shipment evidence, the disputable amount, and the dispute to file.
Chargeback Defense
Retailer compliance charges tested against the vendor agreement, ASN, POD, and appointment records, with the preventable ones flagged before ship.
486
92
16
18
39
0
321
Showing 5 of 486 cases
- 1
Approval
Anything that moves money pauses for review
Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.
- 2
Disputable
The disputable amount is visible before filing
Each charge shows the agreement clause it fails, the shipment evidence behind it, and the amount to dispute, so the owner files with the contradiction attached.
Compliance fines arrive weeks late, and building the case costs hours.
Each charge needs the vendor agreement, the ASN (advance shipping notice), the POD (proof of delivery), and the appointment record pulled before anyone can call it wrong.
Charges get paid because disputing costs more.
Assembling one case takes hours per charge, so the smaller fines are accepted and the total quietly grows.
The evidence sits in five places.
The agreement, the ASN, the POD, the appointment record, and the portal charge rarely meet in one view.
The same violation repeats.
Nothing feeds the cause back to the warehouse or the planner, so next month's shipment breaks the same rule.
Every charge worked through the portals and records you already have.
Your team keeps the commercial call. Intake, evidence, verdict, filing, and the pre-ship warning arrive worked.
- 01Intake
Read every charge.
Compliance chargebacks come in from retailer portals, remittances, and deduction files, with the violation codes normalised.
- 02Match
Test it against the agreement.
Each charge is checked against the retailer agreement and the shipment evidence: the ASN, the POD, the appointment record, and the labelling and packing rules.
- 03Build
Assemble the dispute pack.
Disputable charges arrive with the clause, the contradicting evidence, and the amount already calculated.
- 04Approve
Pause before filing.
The compliance owner decides what gets disputed, so nothing reaches the retailer portal without a sign-off.
- 05File
File and track to reversal.
Approved disputes are filed in the retailer portal, chased, and reconciled against the charge when the reversal lands.
- 06Prevent
Stop the next one before ship.
Shipments heading for a known violation are flagged while the load can still be fixed, and recurring causes are routed to the owner.
Compliance stays in control where the money moves.
Approval before filing
Every dispute pauses for vendor compliance or trade finance sign-off before it reaches the retailer portal.
Evidence trail
Each case shows the violation code, the agreement clause, the matched shipment records, the amount, and the verdict.
Prevention routing
Pre-ship warnings go to the owner who can act on them, with the rule and the shipment named.
No compliance transformation project required to start.
The same portals, feeds, and warehouse records your team already uses, with a clear record left of each verdict and filing.
Works across
retailer vendor portals, chargeback and deduction feeds, vendor compliance agreements, ASN and shipment records, POD and receiving scans, appointment and booking records, ERP and AR records, email and shared inboxes
Contracted guarantee
5x ROI, guaranteed.
If measured results fall below 5x the total proposal price, the whole contract is free.
What teams ask about Chargeback Defense
When does Chargeback Defense run?
A retailer raises a compliance chargeback.
Who owns Chargeback Defense?
Vendor compliance, sales operations, supply chain, trade finance
Which systems can Duvo work across?
The same portals, feeds, and warehouse records your team already uses, with a clear record left of each verdict and filing. Typical sources include retailer vendor portals, chargeback and deduction feeds, vendor compliance agreements, ASN and shipment records.
Where does a person stay in control?
Approval before filing: Every dispute pauses for vendor compliance or trade finance sign-off before it reaches the retailer portal.