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Dispute the chargebacks and prevent the next ones.

A labelling or shipment-notice error can turn a completed delivery into a deduction, then cost you again on the next load. Duvo tests each compliance charge against the retailer agreement and shipment evidence, prepares disputes for approval, and flags repeat violations while the shipment can still be corrected before dispatch.

Book a process call

Agree the supported records, system access and approval rules for your process before execution.

Chargeback Defense

Needs input

Routing violation · CB-CAR-71204

Validation
Routing guide followed
Retailer
Carrefour
Disputable value
EUR 14,600

Next action

Approval before filing

Every dispute pauses for vendor compliance or trade finance sign-off before it reaches the retailer portal.

View the wider product queue

Chargeback Defense

Retailer compliance charges tested against the vendor agreement, ASN, POD, and appointment records, with the preventable ones flagged before ship.

Adds cases
Chargeback Intake
Processes cases
Chargeback Defense Review
Total

486

Pending

92

Postponed

16

In progress

18

Needs input

39

Failed

0

Completed

321

Add filter
Title
Case Status
Validation
Retailer
Disputable value
Exceptions
Next action
Routing violation · CB-CAR-71204
Needs Input
Routing guide followed
Carrefour
EUR 14,600
3
ASN error · CB-REW-88310
Needs Input
ASN sent on time
Rewe
EUR 22,480
2
Labelling · CB-MET-40917
In Progress
Checking pack spec
Metro
EUR 5,320
2
Paperwork · CB-ALD-26588
Completed
Charge valid
Aldi
EUR 0
0
Missed slot · CB-EDE-53471
Completed
Retailer rescheduled
Edeka
EUR 9,140
1

Showing 5 of 486 cases

  1. 1

    Approval

    Anything that moves money pauses for review

    Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.

  2. 2

    Disputable

    The disputable amount is visible before filing

    Each charge shows the agreement clause it fails, the shipment evidence behind it, and the amount to dispute, so the owner files with the contradiction attached.

Every charge worked through the portals and records you already have.

Each charge needs the vendor agreement, the ASN (advance shipping notice), the POD (proof of delivery), and the appointment record pulled before anyone can call it wrong.

  1. 01Intake

    Read every charge.

    Compliance chargebacks come in from retailer portals, remittances, and deduction files, with the violation codes normalised.

  2. 02Match

    Test it against the agreement.

    Each charge is checked against the retailer agreement and the shipment evidence: the ASN, the POD, the appointment record, and the labelling and packing rules.

  3. 03Build

    Assemble the dispute pack.

    Disputable charges arrive with the clause, the contradicting evidence, and the amount already calculated.

  4. 04Approve

    Your team decides

    Pause before filing.

    The compliance owner decides what gets disputed, so nothing reaches the retailer portal without a sign-off.

  5. 05File

    File and track the dispute.

    Approved disputes are filed in the retailer portal and tracked to a decision. Confirmed reversals are reconciled against the charge.

  6. 06Prevent

    Stop the next one before ship.

    Shipments heading for a known violation are flagged while the load can still be fixed, and recurring causes are routed to the owner.

No compliance transformation project required to start.

Systems and control details

The same portals, feeds, and warehouse records your team already uses, with a clear record left of each verdict and filing.

retailer vendor portals, chargeback and deduction feeds, vendor compliance agreements, ASN and shipment records, POD and receiving scans, appointment and booking records, ERP and AR records, email and shared inboxes

  • Approval before filing

    Every dispute pauses for vendor compliance or trade finance sign-off before it reaches the retailer portal.

  • Evidence trail

    Each case shows the violation code, the agreement clause, the matched shipment records, the amount, and the verdict.

  • Prevention routing

    Pre-ship warnings go to the owner who can act on them, with the rule and the shipment named.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about Chargeback Defense

  • What records is a compliance chargeback checked against?

    The retailer agreement and the shipment evidence: the ASN, proof of delivery, appointment record, and the labelling and packing rules.

  • Can the next violation be stopped before the truck leaves?

    Shipments heading for a known violation are flagged while the load can still be fixed. The warning goes to the owner who can act on it, with the rule and the shipment named.

  • Who decides which chargebacks to dispute?

    The vendor compliance or trade finance owner. Nothing reaches the retailer portal without that sign-off.

  • Before committing, how do we size our chargeback exposure?

    Start with a recent export of compliance chargebacks and the ASN, proof of delivery and appointment records behind them. Duvo sorts the charges by violation code and shows which ones your evidence can contest, before any live scope is agreed.

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