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Recover deductions that go unchallenged.

Non-trade deductions account for 1.1–2% of sales at the median in CRF's 2023 survey. Duvo separates valid charges from unsupported deductions using order, delivery and promotion evidence, then prepares the dispute for approval. Approved claims are filed in retailer portals, tracked through queries and reconciled when money returns.

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Deductions Recovery

Needs input

Shortage · DED-CAR-44218

Validation
Invalid POD
Retailer
Carrefour
Recovery value
EUR 18,420

Next action

Approval before filing

Every dispute pauses for analyst or trade finance sign-off before it is filed in the retailer portal.

View the wider product queue

Deductions Recovery

Retailer deductions validated against POs, proof of delivery, promo agreements, and price lists.

Adds cases
Deduction Intake
Processes cases
Deduction Review
Total

612

Pending

124

Postponed

21

In progress

14

Needs input

47

Failed

0

Completed

406

Add filter
Title
Case Status
Validation
Retailer
Recovery value
Exceptions
Next action
Shortage · DED-CAR-44218
Needs Input
Invalid POD
Carrefour
EUR 18,420
4
Promo claim · DED-MET-90713
Needs Input
No agreement
Metro
EUR 31,950
3
Price discrepancy · DED-CAR-55104
In Progress
Price mismatch
Carrefour
EUR 7,640
2
Short delivery · DED-ALD-31870
Completed
Valid charge
Aldi
EUR 0
0
OS&D · DED-EDE-62219
Completed
Full POD
Edeka
EUR 12,310
1

Showing 5 of 612 cases

  1. 1

    Approval

    Anything that moves money pauses for review

    Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.

  2. 2

    Recovery value

    The recoverable amount is visible early

    The invalid deduction amount per case is shown against the evidence that contradicts it, ready to dispute.

Every deduction worked through the portals and systems you already have.

Each deduction needs the code, a PO, delivery, and promo agreement pulled before anyone calls it valid.

  1. 01Intake

    Read every deduction.

    Shortage, promo, returns and price deductions come in from remittances, EDI 812 and retailer portals, with the codes normalised.

  2. 02Gather

    Pull the backup.

    The PO, ASN, proof of delivery, invoice, promo agreement, and price list are collected per deduction.

  3. 03Validate

    Check against the evidence.

    Each deduction is classified valid, invalid, or partial against the supporting documents and agreed terms.

  4. 04Approve

    Your team decides

    Pause where judgement matters.

    Invalid deductions reach the analyst with the dispute pack, contradicting evidence, and calculation assembled.

  5. 05Claim

    File and reconcile.

    Approved disputes are filed in the retailer portal, tracked, retailer queries answered, and the recovery reconciled with evidence.

No deductions transformation project required to start.

Systems and control details

The same portals, feeds, and records your team already uses, with a clear record left of each verdict and dispute.

retailer portals (Tesco Connect, Walmart Retail Link), EDI 812 deduction feeds, remittance advice, ERP and AR records, proof of delivery and ASN, promo and co-op agreements, price lists and contracts, email and shared inboxes

  • Approval before filing

    Every dispute pauses for analyst or trade finance sign-off before it is filed in the retailer portal.

  • Evidence trail

    Each deduction shows the code, source record, contradicting evidence, calculation, timestamp, and verdict.

  • Write-back control

    Filing into the retailer portal is a reviewed action, never automated, and the status is written back.

What teams ask about Deductions Recovery

  • Which retailer deductions does Duvo read, and from where?

    Shortage, promo, returns and price deductions from remittances, EDI 812 files and retailer portals such as Tesco Connect and Walmart Retail Link, with the codes normalised.

  • What backup does it pull before calling a deduction invalid?

    The PO, ASN, proof of delivery, invoice, promo agreement and price list. Each deduction is then classed valid, invalid or partial against those documents and the agreed terms.

  • Will Duvo file disputes in the retailer portal without us?

    No. Every dispute pauses for analyst or trade finance sign-off, and filing in the retailer portal is always a reviewed action. The status is written back once it is filed.

  • How do we find out how much is recoverable in our own deductions?

    Share a period of deductions from your remittances or EDI 812 feed with the matching proof of delivery and promotion agreements. Duvo shows which deductions your records contradict, so the recoverable share is measured on your data before a live scope is agreed.

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