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Recover the on time, in full (OTIF) fines you were wrongly charged.

An incorrect delivery fine still reduces your payment if the evidence arrives after the dispute window closes. Duvo checks each on-time-in-full charge against booking records, proof of delivery, and retailer rules, prepares the recoverable amount for approval, then tracks approved disputes through resolution and reconciles any resulting credit.

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Scoped evaluation

Agree the supported records, system access and approval rules for your process before execution.

OTIF Recovery

Needs input

Carrefour · OTIF-CAR-44821

Validation
Awaiting approval
Retailer
Carrefour
Recovery value
EUR 28,400

Next action

Approval before filing

Every dispute pauses for the compliance owner with the recoverable amount and proof pack assembled.

Illustrative workflow example
View the wider product queue

OTIF Recovery

Retailer OTIF fines checked against PO, ASN, booking confirmations, POD, and carrier timestamps.

Adds cases
OTIF Fine Intake
Processes cases
OTIF Dispute Review
Total

362

Pending

74

Postponed

11

In progress

8

Needs input

26

Completed

243

Add filter
Title
Case Status
Validation
Retailer
Recovery value
Exceptions
Next action
Carrefour · OTIF-CAR-44821
Needs Input
Awaiting approval
Carrefour
EUR 28,400
4
Rewe · OTIF-REW-90233
Completed
No slot
Rewe
EUR 41,750
0
Ahold Delhaize · OTIF-AHD-31507
In Progress
Evidence matched
Ahold Delhaize
EUR 16,920
2
Carrefour · OTIF-CAR-77140
Completed
Receiving error
Carrefour
EUR 9,380
0
Ahold Delhaize · OTIF-AHD-52996
Pending
Queued
Ahold Delhaize
EUR 22,100
1

Showing 5 of 362 cases

  1. 1

    Approval

    Anything that moves money pauses for review

    Cases that need a person carry the amount, reason, and evidence so the owner can approve, dispute, or hold without rebuilding the trail.

  2. 2

    Recovery value

    The recoverable amount is visible early

    The wrongly-charged fine amount per case is shown with the delivery evidence behind it, ready to dispute.

Illustrative workflow example

The dispute work runs around the portals you already file in.

Disputing means pulling the delivery evidence and filing inside the retailer's dispute window. Delivery fines depend on the retailer agreement and the reason for the miss. Labelling, ASN and missed-slot violations have their own rules and dispute requirements.

  1. 01Intake

    Pick up the fine.

    OTIF fines and deduction codes are ingested from retailer portals and remittance files.

  2. 02Pull

    Gather the evidence.

    The PO, ASN, booking confirmation, POD, carrier timestamps, and receiving scans are pulled per fine.

  3. 03Classify

    Test the charge.

    Each fine is classified recoverable, valid or retailer-caused. Checks include unavailable booking slots, receiving errors, wrong data and thresholds already met.

  4. 04Approve

    Your team decides

    Pause before filing.

    Disputes reach the compliance owner with the proof pack and recoverable amount already assembled.

  5. 05File

    Dispute and reconcile.

    Approved disputes are filed in the portal and tracked to a decision. Confirmed reversals are reconciled against the deduction.

No OTIF transformation project required to start.

Systems and control details

The same portals, files, and warehouse records your team already uses, with a clear record left of each dispute.

retailer vendor portals, deduction and remittance files, ERP and AP workflows, WMS and TMS records, ASN and booking confirmations, POD and carrier timestamps, email and shared inboxes, spreadsheets and exports

  • Approval before filing

    Every dispute pauses for the compliance owner with the recoverable amount and proof pack assembled.

  • Evidence trail

    Each case shows the fine, matched delivery records, classification reason, timestamp, and rationale.

  • Reconciliation discipline

    Reversals are tracked against the deduction and recurring miss causes are flagged for root-cause.

Contracted guarantee

5x ROI, guaranteed

If measured results fall below 5x the total proposal price, the whole contract is free.

What teams ask about OTIF Recovery

  • When does OTIF Recovery run?

    A retailer charges an OTIF (on time, in full) fine.

  • Who owns OTIF Recovery?

    Vendor compliance, OTIF, service-level, supply chain

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